Head of Digital Services, Cloud & AI Operations

UT-Battelle; Oak Ridge (TN); On-site; USD 210,000 - 320,000; Full time

Job summary

UT‑Battelle, administering Oak Ridge National Laboratory (ORNL), seeks a visionary Division Director for Digital Services Support. You will direct IT Operations, own the enterprise cloud portfolio, and guide AI-enabled digital services across the laboratory to enhance productivity and secure operations in a DOE-regulated environment.

The role requires extensive experience in leading large IT organizations, modernizing infrastructure, and balancing innovation with security and compliance.

Qualifications

• BS/BA degree in information technology, computer science, business, or a related field.

Responsibilities

• Re‑engineer infrastructure and operations toward a product-oriented, automation-first service model.
• Own enterprise multi-cloud strategy, architecture, security, and lifecycle management.
• Establish FinOps practices and cost transparency for IT investments.
• Mature monitoring into predictive, AI-assisted operations with defined SLAs.
• Drive DevSecOps, CI/CD, and self-service provisioning to increase speed and reduce toil.
• Identify and mitigate technology, supply chain, and continuity risks; ensure DR and resilience.
• Oversee end-user and digital workplace services to improve satisfaction and time to resolution.

Skills

Leadership

Enterprise cloud

AI governance

Security & compliance

Vendor management

Education

BS/BA in IT/CS/Business

Master’s or PhD (preferred)

Job description

UT‑Battelle, administering Oak Ridge National Laboratory (ORNL), seeks a visionary Division Director for Digital Services Support. You will direct IT Operations, own the enterprise cloud portfolio, and guide AI-enabled digital services across the laboratory to enhance productivity and secure operations in a DOE-regulated environment.

The role requires extensive experience in leading large IT organizations, modernizing infrastructure, and balancing innovation with security and compliance.