Head of Deposits & Payments Operations

Jobtailor

Kansas

On-site

USD 180,000 - 240,000

Full time

8 days ago

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Job summary

Jobtailor is seeking a senior leader to direct a large, multi-disciplinary banking operations organization across deposit and payment processing, fraud operations, and regulatory compliance. The role oversees first-line controls, CDD/EDD, customer onboarding, and contact centers, driving data-driven performance and scalable operating models to support growth.

Based in the United States (Kansas area), this full-time role requires 10+ years in the field and 5+ years in senior leadership, with

Qualifications

Bachelor's degree or higher
10+ years of progressive experience in deposit, payments, or banking operations
5+ years in senior leadership roles managing multi-function operations teams
Dynamic experience across deposit and payment processing, fraud operations and disputes, customer onboarding and services, and contact center operations
Strong understanding of banking regulations impacting deposits and payments
Strong understanding of operational risk and control frameworks (1LoD)
Enterprise operations leadership
Risk-balanced decision making
Data-driven performance management
Regulatory and control discipline
Customer experience orientation
Executive communication and influence
Proficiency with MS Office programs
Ability to perform each essential duty satisfactorily
Completion of required compliance training

Responsibilities

Lead and develop a large, multi-disciplinary operations organization
Provide executive-level oversight for deposit and payment processing activities across platforms and vendors
Own first-line execution of BSA/AML and financial crimes operational controls, including CIP and KYC
Support CDD and EDD, beneficial ownership and entity verification, suspicious activity escalation, and SAR processes
Oversee debit card, credit card, ATM network, branch cash, and vault operations
Lead transaction monitoring, fraud prevention, disputes/chargebacks, recovery, representment, and customer remediation
Balance fraud loss mitigation with customer experience and coordinate handoffs to financial crimes, risk, and compliance partners
Provide leadership over consumer, private banking, and small-business contact centers
Own first-line operational risk and controls, key risk indicators, process documentation, exam readiness, and remediation
Design and evolve a scalable operating model supporting growth, digital adoption, and regulatory expectations
Partner with LOBs and Technology on modernization, automation, vendor and fintech integrations, resiliency, disaster recovery, and capacity planning
Drive continuous improvement using quality, data, and automation to reduce cost, risk, and customer friction
Ensure departmental activities comply with applicable laws, regulations, policies, and procedures
Perform other duties and responsibilities as assigned

Skills

Executive leadership

Operational risk management

Data-driven performance management

Regulatory compliance

Customer experience orientation

Education

Bachelor's degree

Tools

MS Office

Job description

Lead and develop a large, multi-disciplinary operations organization
Provide executive-level oversight for deposit and payment processing activities across platforms and vendors
Own first-line execution of BSA/AML and financial crimes operational controls, including CIP and KYC
Support CDD and EDD, beneficial ownership and entity verification, suspicious activity escalation, and SAR processes
Oversee debit card, credit card, ATM network, branch cash, and vault operations
Lead transaction monitoring, fraud prevention, disputes/chargebacks, recovery, representment, and customer remediation
Balance fraud loss mitigation with customer experience and coordinate handoffs to financial crimes, risk, and compliance partners
Provide leadership over consumer, private banking, and small-business contact centers
Own first-line operational risk and controls, key risk indicators, process documentation, exam readiness, and remediation
Design and evolve a scalable operating model supporting growth, digital adoption, and regulatory expectations
Partner with LOBs and Technology on modernization, automation, vendor and fintech integrations, resiliency, disaster recovery, and capacity planning
Drive continuous improvement using quality, data, and automation to reduce cost, risk, and customer friction
Ensure departmental activities comply with applicable laws, regulations, policies, and procedures
Perform other duties and responsibilities as assigned

Requirements

Bachelor's degree
10+ years of progressive experience in deposit, payments, or banking operations
5+ years in senior leadership roles managing multi-function operations teams
Dynamic experience across deposit and payment processing, fraud operations and disputes, customer onboarding and services, and contact center operations
Strong understanding of banking regulations impacting deposits and payments
Strong understanding of operational risk and control frameworks (1LoD)
Enterprise operations leadership
Risk-balanced decision making
Data-driven performance management
Regulatory and control discipline
Customer experience orientation
Executive communication and influence
Proficiency with MS Office programs
Ability to perform each essential duty satisfactorily
Completion of required compliance training

Core Competencies

Demonstrates extensive experience in leading multi-disciplinary operations within banking, focusing on deposit and payment processing, fraud operations, and regulatory compliance. Proven ability to drive operational excellence through risk management, customer experience enhancement, and data-driven decision-making.

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