Head of Data Center Operations

Giga Energy; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Equity (options)

401(k) with employer match

Unlimited PTO

Parental leave

HSA/FSA

Monthly team onsites

Job summary

Giga Energy is seeking a Head of Data Center Operations to own the ongoing reliability, staffing, maintenance, and performance of our live data centers. You will define operating standards, manage field teams and vendors, and report health metrics to executives.

You will oversee budgets and staffing across multiple sites, ensure uptime, and partner with commissioning teams to hand off new facilities into steady-state operations. This role is remote with travel.

Qualifications

• 10+ years in facility or data center operations.
• 5+ years leading multi-site operations teams.
• Experience scaling an ops function across a growing portfolio.
• Strong knowledge of MEP and electrical systems (gens, UPS, cooling, switchgear).
• Experience managing budgets and vendor contracts across sites.
• Proven ability to present to executives on risk and performance.
• Direct experience in hyperscale or colocation data centers.
• Experience partnering with commissioning teams on turnover.
• Familiarity with CMMS or facility ops platforms.
• Experience scaling ops in high-growth startups.

Responsibilities

• Own day-to-day operational performance across Giga's live data center facilities, including uptime, maintenance execution, and incident response.
• Build and enforce the operating standard across all facilities - staffing models, maintenance schedules, escalation procedures, and performance benchmarks.
• Manage facility operations teams and site leads across multiple locations, ensuring consistent execution regardless of site.
• Own vendor and service provider relationships tied to ongoing operations (maintenance contractors, equipment service providers, facility services), including contract performance and SLAs.
• Lead root cause analysis and resolution for operational incidents, ensuring issues are closed out and standards updated to prevent recurrence.
• Own the operations budget across the portfolio, making resourcing and staffing trade-off calls as facilities come online.
• Report on operational health, risk, and performance to executive leadership across the full portfolio.
• Partner with the commissioning and construction teams to ensure a clean handoff from newly commissioned facilities into steady-state operations.
• Drive continuous improvement in operating procedures as the facility portfolio scales.

Skills

Facilities operations

Multi-site leadership

Uptime & maintenance

Budget & vendor mgmt

Executive stakeholder comms

CMMS knowledge

MEP systems

Education

Bachelor's in Engineering or related field

Tools

CMMS

BMS/Controls

Job description

• The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here.
• The Impact: Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship.
• The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.
• The Moment: AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.

What you’ll do

A data center only matters if it stays up. As Head of Data Center Operations, you own what happens after commissioning ends and the facility goes live - the day-to-day reliability, staffing, maintenance, and performance of Giga's data centers in operation. You'll build and run the operating standard across our portfolio: how facilities are staffed, how uptime is protected, how maintenance is scheduled, and how issues get resolved before they become incidents. You'll manage facility operations teams and vendor relationships across multiple sites, report on operational health to executive leadership, and be the person accountable when the question is "is it running the way it's supposed to." If you want to own the operating backbone of a fast-growing AI infrastructure company, this is your seat.

Where you’ll work

This role is remote, with roughly 20-25% travel to data center facilities to stay close to day-to-day operations in the field. While Giga is an in-office culture by default, this role is a deliberate exception given its portfolio-spanning nature - you'll need to be where the facilities are, not tied to a single hub.

Responsibilities

• Own day-to-day operational performance across Giga's live data center facilities, including uptime, maintenance execution, and incident response
• Build and enforce the operating standard applied across all facilities - staffing models, maintenance schedules, escalation procedures, and performance benchmarks
• Manage facility operations teams and site leads across multiple locations, ensuring consistent execution regardless of site
• Own vendor and service provider relationships tied to ongoing operations (maintenance contractors, equipment service providers, facility services), including contract performance and SLAs
• Lead root cause analysis and resolution for operational incidents, ensuring issues are closed out and standards updated to prevent recurrence
• Own the operations budget across the portfolio, making resourcing and staffing trade-off calls as facilities come online
• Report on operational health, risk, and performance to executive leadership across the full portfolio
• Partner with the commissioning and construction teams to ensure a clean handoff from newly commissioned facilities into steady-state operations
• Drive continuous improvement in operating procedures as the facility portfolio scales

Requirements

• 10+ years of experience in facility or data center operations, with 5+ years managing operations teams across multiple sites
• Demonstrated experience owning uptime, maintenance, and staffing for mission-critical or large-scale industrial facilities
• Track record building or scaling an operations function, standard, or team across a growing portfolio
• Strong working knowledge of MEP and electrical systems relevant to facility operations (generators, UPS, switchgear, cooling infrastructure, BMS/controls)
• Experience managing operations budgets and vendor/service contracts across multiple simultaneous sites
• Strong track record presenting to and advising executive-level stakeholders on operational risk and performance
• Direct experience running operations at a hyperscale or colocation data center company
• Experience partnering with commissioning teams on facility turnover and handoff
• Familiarity with CMMS or facility operations management platforms
• Experience scaling an operations function inside a high-growth or startup environment

Who We Hire:

We hire people who thrive in chaos and get sharper under pressure. You don't wait to be told what to do, you spot the gap and fill it. When there's work to be done, you do it. You make decisions with the information you have, move fast, and adjust along the way. We're not looking for perfect; we're looking for people who get things done.

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Monthly team onsites where all offices come in-person to collaborate