Head of Cyber Security

Public Service; United States; Hybrid; USD 120,000 - 200,000; Full time

Job summary

Public Service Ombudsman in the UK is seeking a Head of Cyber Security to lead our information security strategy and protect digital services, cloud platforms and data. The postholder will serve as the organisation's Chief Information Security Officer (CISO), overseeing security operations, incident response and risk management, and ensuring secure delivery of new services.

This hybrid role requires collaboration with colleagues across offices in Manchester and London, with about 40% of time in

Job description

At the Public Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.

Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive.

We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending around 40% of your week in our Manchester or London office, where collaboration and connection with your team are an important part

how we work.

Please note that we were formally known as The Parliamentary and Health Service Ombudsman.

The role

The Head of Cyber Security has an important role in protecting our digital services, cloud platforms, systems and sensitive data. The focus is on making sure cyber risks are understood and managed while supporting the secure delivery of digital services. The postholder will be the organisation's Chief Information Security Officer (CISO).

Covering both strategy and day-to-day security, the work includes setting our cyber security approach, overseeing security operations and responding to significant incidents. It also involves managing vulnerabilities, reviewing security controls and making sure security is considered when new services and systems are developed.