Head of Cyber Customer Trust & Assurance (REMOTE)

JLL; Houston (TX); On-site; USD 200,000 - 260,000; Full time

Job summary

JLL is seeking a Head of Cyber Customer Trust & Assurance to lead global cybersecurity strategy and operations, reporting to the CISO. This senior role partners with executive leadership to drive risk-based security initiatives across worldwide operations, managing client data protection and regulatory compliance.

You will build and guide BISOs and security staff, oversee customer audits (SOC2, ISO 27001), and embed security into product life cycles, sales, and contracts while engaging key

Qualifications

• 15+ years in cybersecurity with senior executive leadership
• Experience managing enterprise-wide security strategies
• Strong vendor management and budgeting experience
• Proven track record with regulatory compliance across jurisdictions
• Leadership of large, multinational teams
• Experience in CRE/financial services or client-facing security advisory preferred

Responsibilities

• Lead global BISOs and security client support staff
• Oversee customer-driven security audits (SOC 2, ISO 27001)
• Embed cybersecurity into product lifecycle, sales, and contracts
• Engage with strategic clients as trusted advisor
• Communicate security posture to executive leadership and board

Skills

Executive leadership

Cybersecurity strategy

Enterprise risk management

Regulatory compliance

Vendor management

Security architecture

Stakeholder communication

P&L responsibility

Education

Master's degree in Cybersecurity, IT, CS or related

MBA or advanced degree preferred

Job description

What The Role Involves

We are seeking a Head of Cyber Customer Trust & Assurance to report to the Chief Information Security Officer (CISO) and support the leadership of our global cybersecurity strategy and operations. This senior executive position will partner directly with the CISO to drive enterprise-wide security transformation across JLL's global operations, managing complex cybersecurity risks while ensuring the protection of our technology infrastructure, information systems, and client data. You'll work closely with the CISO to establish strategic direction for our cybersecurity organization, lead large diverse teams across multiple regions, heavily assist with client relationships, and serve as a key advisor to executive leadership on critical security matters impacting the entire organization. This is a remote role.

What The Role Involves

We are seeking a Head of Cyber Customer Trust & Assurance to report to the Chief Information Security Officer (CISO) and support the leadership of our global cybersecurity strategy and operations. This senior executive position will partner directly with the CISO to drive enterprise-wide security transformation across JLL's global operations, managing complex cybersecurity risks while ensuring the protection of our technology infrastructure, information systems, and client data. You'll work closely with the CISO to establish strategic direction for our cybersecurity organization, lead large diverse teams across multiple regions, heavily assist with client relationships, and serve as a key advisor to executive leadership on critical security matters impacting the entire organization. This is a remote role.

What your day-to-day will look like:

Build and Lead a Global Team: Recruit, mentor, and develop a high-performing team of Business Information Security Officers (BISOs) and supporting Cybersecurity client support staff. Provide strategic direction and ensure the team is aligned with both the CISO’s vision and the specific needs of the business units they support.

Manage Global Customer Audits: Act as the central point of accountability for all customer-driven and third-party security audits (e.g., SOC2, ISO 27001, industry-specific certifications). You will manage the end-to-end process, from scoping and evidence gathering to managing findings and remediation plans.

Foster Business Integration: Embed your BISOs as trusted security advisors within each major business unit. Ensure cybersecurity is integrated into the product lifecycle, sales process, contract execution and customer relationship management.

Customer Engagement: Personally engage with strategic and high-value clients during the pre and post-sales cycle and as an ongoing trusted advisor to address their most complex security and compliance concerns.

Voice of the Customer: Gather and synthesize customer feedback regarding their security, privacy, and compliance requirements. Advocate for these needs within the CISO organization and key business segments to influence the security roadmap and product feature prioritization.

Manage Security Commitments: Work with the Legal and Procurement teams to review and negotiate data protection and security addendums (DPAs) in customer and vendor contracts. Ensure the business fully understands and can meet the security commitments made.

Navigate Global Regulations: Maintain a deep and current understanding of global data privacy and security regulations (e.g., GDPR, CCPA, HIPAA) and their impact on our customers’ requirements. Ensure our assurance program effectively demonstrates compliance with these standards.

Incident Response: When required, acts as a senior cybersecurity leader during critical situations, ensuring continuity of cybersecurity leadership and decision-making authority across business lines. In addition to managing communication to key JLL customers and clients.

• Partners with senior cybersecurity leadership to manage significant and complex financial and external cybersecurity risks, working closely with executive leadership of strategic organizational importance.
• Establishes strategic direction and annual priorities for large, diverse cybersecurity teams spanning multiple locations and countries, primarily providing leadership through subordinate senior managers.
• Drives innovation in cybersecurity practices by identifying and implementing cutting-edge security technologies when applicable, developing precedent-setting security solutions to maintain our board stated risk appetite.
• Provides executive-level strategic guidance to senior leadership on complex security matters, conducting and participating in enterprise risk assessments and advising on business decisions with significant security implications.
• Establishes and maintains relationships with industry security leaders, regulatory bodies, and external security organizations to advance JLL's security posture and industry reputation.

Leadership & Impact

Strategic Resolution: Resolve highly complex, often unprecedented problems Cybersecurity challenges arising conflicting priorities and shifting geopolitical regulations to support JLLs core business strategy, impacting the broader business segments and revenue streams.

Abstract & Innovative Analysis: Apply in-depth business knowledge and use abstract, conceptual analysis to develop innovative risk reducing solutions to win and maintain existing customers and clients.

• Manages activities of large, diverse cybersecurity teams within the global organization, establishing strategic direction through subordinate senior managers both reporting into this role, and indirect reporting relationships due to the shared responsibility of securing JLLs large technology portfolio.
• Assists with the long-term strategy for the entire cybersecurity function and drives innovation and improvement initiatives with high financial impact for business segments.

Required Qualifications | Experiences

• Master's degree in Cybersecurity, Information Technology, Computer Science, or related discipline. Advanced degree or MBA preferred.
• 15+ years of progressive cybersecurity experience with minimum 8-10 years in senior executive leadership positionsmanaging enterprise-wide security organizations for large multinational corporations
• Significant experience in cybersecurity field and extensive management experienceleading complex security functions with responsibility for enterprise-wide security strategies and substantial financial accountability
• Proven track record ofdeveloping and implementing long-term cybersecurity strategiesfor entire business segments with authority to make significant exceptions to policy and procedures under enterprise guidelines
• Extensive experience managing significant financial and external cybersecurity risksrequiring frequent interaction with executive leadership, board members, and regulatory authorities
• Advanced expertise in enterprise security architecture, risk management frameworks, threat intelligence, and regulatory compliance across multiple international jurisdictions
• Demonstrated experience making strategic vendor selections and purchasing decisionsfor enterprise security technologies, managing substantial cybersecurity budgets with P & L responsibility
• Strong background indeveloping, modifying, and executing enterprise-wide security policiesthat significantly impact organizational security posture and business operations
• Industry certifications desired but not required: CISSP, CISM, CRISC, or equivalent executive-level security credentials. Additional board-level or executive certifications preferred.
• Experience in Commercial Real Estate technology environments, Financial Services, professional services and client-facing security advisory roles highly preferred.
• Exceptional leadership, strategic thinking, and communication capabilities with proven ability to influence organizational change at the enterprise level and maintain relationships with executive leadership and external stakeholders’ objectives.