Head of CX Revenue Strategy & Execution

Asana; San Francisco (CA); On-site; USD 210,000 - 260,000; Full time

Job summary

Asana is seeking a seasoned strategy and operations leader to head the Customer Experience (CX) function within the Revenue Strategy & Execution team in San Francisco. You will own how the post-sales org retains and grows the customer base, supervising planning, forecasting, and operating rhythms that drive performance.

You will lead a small team delivering global CX strategy, data standards, and policy, while partnering with CS, Renewals, Support, and Professional Services to elevate retention

Qualifications

• 10+ years in Revenue Strategy, Revenue Operations or Management Consulting, SaaS post-sales experience preferred.
• Proven ability to lead and develop a team across global functions.
• Strong partner to CS, Renewals, Support and Professional Services leadership.

Responsibilities

• Own the annual CX GTM plan with resource allocation, headcount, quotas, and investments in collaboration with Finance.
• Own the global retention forecast and define KPI-driven accountability for the financial plan.
• Design and maintain the CX operating model, rhythms, and QBR content.
• Lead cross-functional strategic initiatives altering the retention motion and narratives for execs and the Board.
• Own territory design, GTM policy, data standards, and CRM hygiene across the organization.
• Keep the field moving by managing the RevOps Inbox and partnering with GTM Systems and Field Enablement.

Skills

Revenue strategy

Operations leadership

CX knowledge

Forecasting

GTM planning

Data storytelling

Executive comms

Change management

AI interest

Stakeholder mgmt

Tools

Salesforce

Tableau

SQL

Job description

Asana is seeking a seasoned strategy and operations leader to head the Customer Experience (CX) function within the Revenue Strategy & Execution team in San Francisco. You will own how the post-sales org retains and grows the customer base, supervising planning, forecasting, and operating rhythms that drive performance.

You will lead a small team delivering global CX strategy, data standards, and policy, while partnering with CS, Renewals, Support, and Professional Services to elevate retention