Head of Customer Solution Engineering - Americas

Allison Off-Highway Drive & Motion Systems; Lafayette (IN); On-site; USD 180,000 - 300,000; Full time

Job summary

Allison Off-Highway Drive & Motion Systems in Lafayette, IN, seeks a Head of Global Customer Solution Engineering (CSE) for the Americas. The role leads a distributed team of engineers, engages with OEM customers, and ensures cross-functional alignment across sales, strategy, production, and quality.

The position requires 15+ years in powertrain/driveline development, strong leadership, and global collaboration abilities, with travel up to 30%.

Qualifications

• 15+ years in powertrain/driveline product development (off-highway preferred).
• Proven leadership of engineering teams in complex environments.
• Strong exposure to design, manufacturability, application engineering, and program management.
• Multinational/global experience is a plus; Americas focus with global programs.
• Fluent English and willingness to travel.

Responsibilities

• Lead a regionally distributed engineering organization across the Americas.
• Act as senior engineering interface to key OEM customers and align programs.
• Collaborate with Sales, Product Strategy, Manufacturing, Purchasing, and Quality.
• Align resources with current and future OE programs; drive best practices.

Skills

Leadership

Global Leadership

Stakeholder management

Strategic thinking

Customer engagement

Communication

Education

Master's degree in engineering

PhD a plus

Job description

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Learn more about this role and how you can begin driving your career forward!

Job Title: Head of Customer Solution Engineering - Americas

Lafayette, 47903

United States

Required Travel: 0 - 30%

Job Description

The Position

With strong and sustained demand in off-highway vehicle programs, Allison Off-Highway (AOH) is expanding its engineering capability and seeking a Head of Global Customer Solution Engineering (CSE) for Americas.

Customer Solution Engineering plays a critical role in understanding customer applications and ensuring effective integration of AOH products across OEM platforms. By combining application knowledge, data, and engineering expertise, CSE drives product performance, customer value, and continuous improvement.

Reporting to the Head of Global Off-Highway Engineering - Customer Solution Engineering, this role leads a globally distributed team of ~10 engineers across multiple countries.

Success in this role requires a leader who can align global engineering resources, strengthen customer-centric execution, and drive consistent, high-quality delivery across programs.

Key Responsibilities

• Global Leadership & Talent Development
  • Lead, develop, and coach a regionally distributed engineering organisation
  • Build strong technical and application capability across regions
  • Develop future leaders and strengthen organisational depth
• Stakeholder & Customer Engagement
  • Act as senior engineering interface to key OEM customers
  • Build strong, trust-based relationships and ensure alignment across programs
  • Collaborate closely with Sales, Product Strategy, Manufacturing, Purchasing, and Quality
  • Support quoting and business development with clear technical input
• Strategic & Operational Execution
  • Align engineering resources with current and future OE programs across the full lifecycle
  • Strengthen application knowledge and ensure consistent, high-quality engineering output
  • Organise teams around key customers and drive best practices for successful program execution
  • Lead change and ensure alignment across regions and functions
  • Culture & Collaboration
    • Foster a culture of accountability, collaboration, and continuous improvement
    • Promote effective global teamwork and knowledge sharing
    • Encourage innovation and practical problem-solving

The Person

• Education
  • Master's degree in engineering (or equivalent); PhD a plus
• Experience
  • 15+ years in powertrain / driveline product development (off-highway preferred)
  • Proven leadership of engineering teams in complex environments
  • Strong exposure to design, manufacturability, application engineering, and program management
  • Multinational and global experience is a plus - even though this role is Americas focused, programs are increasingly global, so having global interface with the OEM regional engineering centres and product teams would be beneficial
  • Leadership & Soft Skills Profile
    • Strong leadership presence with the ability to influence across regions and functions
    • High resilience and sound judgement in fast-paced, high-demand environments
    • Clear and effective communicator across cultures and organisational levels
    • Strong business acumen and execution focus
  • Additional Requirements
    • Fluent English (additional languages a plus)
    • Willingness to travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.