Head of Customer Experience & Enablement

Link Logistics Real Estate

Inwood (TX)

On-site

USD 180,000 - 260,000

Full time

2 days ago

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Job summary

Link Logistics Real Estate in the United States seeks a Sr. Director of Customer Enablement to champion the customer perspective across the organization and shape a best-in-class experience across its industrial real estate portfolio.

You will design enterprise-wide customer experience strategies, map and refine journeys with Operations, lead CX pilots, and oversee enablement programs and training. A data-driven leader with CRM/CX platforms experience thrives in our fast-paced, growth-focused

Qualifications

Bachelor’s degree in Business, Psychology, Marketing, Communications, or related field.
12+ years of progressive leadership experience in customer experience, enablement, or customer success roles.
Strong cross-functional collaboration and stakeholder management abilities.
Experience with CRM, analytics, and CX platforms.
Knowledge of property management operations is a plus.
Thrives in a fast-paced, growth-oriented environment.

Responsibilities

Design enterprise-wide strategies for a consistent customer experience across the lifecycle.
Map, architect, and refine the customer journey with Operations and CX pilots.
Own customer and vendor communications and oversee enablement programs and training enterprise-wide.
Oversee high-touch service for Focus Customers with digital-first omnichannel support.
Use data and KPIs to demonstrate impact of enablement initiatives (OSAT, NPS, SSNOI).