Head of Customer Experience & Enablement

Link Logistics; Dallas (TX); Presencial; USD 175.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Paid holidays

Paid time off

Descripción de la vacante

Link Logistics Real Estate in Dallas seeks a Sr. Director of Customer Enablement to champion the customer perspective and deliver a best-in-class experience across its industrial real estate portfolio.

Reporting to the VP of Customer Intelligence and Enablement, this role provides strategic and operational leadership over customer enablement functions enterprise-wide. The role designs customer journeys, leads CX pilots, oversees enablement programs, and aligns processes with governance and data

Formación

• 12+ years leading customer experience, enablement, or success roles with lifecycle ownership.
• Proven cross-functional CX initiatives improving operations.
• Experience designing journeys for customers and employees.

Responsabilidades

• Design enterprise-wide strategies for a consistent customer experience across touchpoints.
• Map and refine the customer journey with Operations and pilots.
• Lead enablement programs including Link Way, CX Champions, and CX Allowance.
• Oversee white-glove service for high-value Focus Customers with digital omnichannel support.
• Scale CX through digital tools like Link+, FieldIQ, chatbot, and call center.

Conocimientos

Communication

Analytical skills

Financial acumen

Change management

Stakeholder engagement

CRM analytics

Educación

Bachelor’s degree or higher

Herramientas

CRM systems

Analytics tools

CX platforms

Descripción del empleo

Link Logistics Real Estate in Dallas seeks a Sr. Director of Customer Enablement to champion the customer perspective and deliver a best-in-class experience across its industrial real estate portfolio.

Reporting to the VP of Customer Intelligence and Enablement, this role provides strategic and operational leadership over customer enablement functions enterprise-wide. The role designs customer journeys, leads CX pilots, oversees enablement programs, and aligns processes with governance and data