Head of Customer Experience at Embedded Medical — Remote, $120k-$200k/yr + 0.22%-0.58%

Fella & Delilah Health; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

An innovative startup is seeking a Head of Customer Experience to create exceptional customer journeys in the healthcare sector. This role is pivotal in shaping the customer experience for a rapidly growing AI-powered telemedicine platform, focusing on GLP-1s for weight loss. As part of a world-class team, you will help drive the mission to transform consumer healthcare and reach millions of patients globally. Join a dynamic environment where you can contribute to a game-changing vision and help build the world's first trillion-dollar healthcare company. This is a unique opportunity to be at the forefront of a healthcare revolution.

Job description

About Embedded Medical

Embedded is the AI-powered Operating System for Consumer Healthcare. We are the engine for non-healthcare entities to launch, run, and grow their own consumer telemedicine brand — launch in minutes, not months. Brands choose among the modularized components that make up a digital clinic, with the no-code operating system functioning as the glue that seamlessly holds the components together. We’re starting with a focus on GLP-1s for weight loss in the US.

GLP-1s are a f*ing big deal. We’re in a remarkable & rapid period of change which will radically reshape the patient & cash flows in the healthcare system.

Our mission is to accelerate the global take-up of GLP-1s to solve obesity worldwide by building an AI-powered, consumer-led global healthcare system. We’re building the infrastructure to have served 100 million patients worldwide by the end of 2034. In so doing, we have the opportunity to become the world’s first trillion dollar healthcare company: the operating system for any non-healthcare entity to seamlessly offer consumer-led healthcare, globally.

We’ve grown >1000x since Aug 2021, >200x since Aug 2022, >20x since Aug 2023. We’ve just surpassed $30M ARR. As a company, we’ve been cashflow positive for the last 18mo. We’re fast approaching 10,000 active customers with high NPS.

Almost all of this has so far been through our main D2C brand Fella. Embedded is still new.

We’re a young startup and we’re just getting started. This is still Day 1 and all our work is ahead of us.

You can read more about working at Embedded here: Working at Embedded Medical https://fella.notion.site/Working-at-Embedded-Medical-5b5c0a584af44de78ac7fb9b2cf8d993

We're backed by top healthcare & consumer investors:

• Y Combinator

• Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet

• AngelList Early Stage Fund (backed by Naval Ravikant)

• BrandProject (venture-builder behind 2 unicorns)

• The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)

The opportunity as Head of Customer Experience

We’re building a world-class team.

As Head of Customer Experience at Embedded Medical, your fundamental role is to delight customers with “insanely great