Head of Customer & Business Ops, Audio Tech

Bose Corporation; Framingham (MA); On-site; USD 205,000 - 282,000; Full time

Benefits offered by this job

Bonus programs

Health benefits

401(k) plan

Wellbeing perks

Employee discount

Job summary

Bose Corporation seeks a Director of Customer & Business Operations – Audio Technologies to define and build an operating architecture enabling scale as a platform-driven, B2B technology company. You will lead end-to-end customer systems, cross-functional alignment, and a customer-centric operating model across Sales, Engineering, and Delivery.

The role focuses on scalable processes, governance, and collaboration to drive repeatable, high-quality outcomes while supporting growth and platform

Qualifications

• 10+ years of experience in business operations, customer operations, or program leadership in B2B or technology-driven environments.
• Demonstrated ability to design and scale operating models in complex, cross-functional organizations.
• Strong systems thinking capabilities with the ability to connect strategy, process, and execution.
• Proven ability to lead and influence across Sales, Engineering, and operational teams without direct authority.
• Experience building or managing customer lifecycle operations in platform, licensing, or technical environments.
• Excellent communication skills with the ability to align diverse stakeholders around a common operating model.
• Comfort operating in high-growth, ambiguous environments.

Responsibilities

• Define the end-to-end operating model across the Audio Technology business.
• Establish scalable systems, processes, and governance to support licensing and platform growth.
• Determine where to leverage enterprise capabilities versus building dedicated operational layers.
• Drive standardization, reuse, and operational leverage across the business.
• Design and own the full customer lifecycle architecture from contracting to support.
• Eliminate friction across the customer journey through systematic design and improvement.
• Partner with Sales, Engineering, and other functions to ensure alignment and drive execution.

Skills

Systems thinking

Cross-functional leadership

Communication

Influence without authority

Customer lifecycle operations

Platform/licensing experience

Job description

Bose Corporation seeks a Director of Customer & Business Operations – Audio Technologies to define and build an operating architecture enabling scale as a platform-driven, B2B technology company. You will lead end-to-end customer systems, cross-functional alignment, and a customer-centric operating model across Sales, Engineering, and Delivery.

The role focuses on scalable processes, governance, and collaboration to drive repeatable, high-quality outcomes while supporting growth and platform