Head of Community

Superduper; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company in the Web3 space is seeking an experienced Head of Community to spearhead the development of a vibrant global community. This strategic role involves working closely with marketing teams, analyzing community data, and building a high-performing team to enhance community engagement and retention.

Qualifications

• Experience in building out data frameworks and community strategies.
• Proven ability in scaling highly engaged communities within Web3.
• Strong organizational skills and ability to distill large data sets.

Responsibilities

• Work with marketing to grow online following and engagement.
• Analyze community data and metrics to identify trends.
• Oversee community support channels and moderate community interactions.

Skills

Community Management

Data Analysis

Communication

Organizational Skills

Job description

The Role

We are looking for an experienced and dynamic Head of Community to lead our efforts in building and nurturing a vibrant, engaged community.The role requires a strategic thinker with a deep understanding of Web3 communities, excellent communication skills and a proven track record in community management and growth. As a heavily data driven company, you will be expected to monitor trends, leverage their opportunities and drive direct analytical learnings into specific community metrics.

Responsibilities

• Working with our marketing and social team to grow our online following with a keen eye on increasing engagement and retention.

• Using direct data to monitor and optimise KPI driven campaigns.

• Analyze community data and metrics to identify trends and opportunities for improvement.

• Have empathy for global and local demands ensuring coverage for the broadest possible audience.

• Grow and manage a high performing community team in line with core company objectives.

• Oversee community support channels and collaborate with cross-functional teams to deliver an excellent experience to community members.

• Monitor and moderate community channels to ensure a positive and respectful environment.

In the first 6 months you will:

• Build & manage regional community channels for our brands.

• Manage a team of native CMs in those channels.

• Drive performance of those channels against mutually agreed KPIs.

• Build data frameworks to help strategic thinking on community growth, working directly with c-suite.

• Build regional content strategies off the back of HQ marketing and facilitate the “translation” of marketing content into each community as required.

• Foster community & KOL collaborations alongside the product and growth team against KPIs.

Must haves

• Experience in building out data frameworks, regional content and community strategies.

• Strong organisational skills.

• Ability to distil large datasets and strategies to brief into leadership.

• Proven ability to scale high quality, data driven, highly engaged communities within Web3.