Head of Commercial & Consumer Loan Operations - Morristown, NJ

Valley National Bank; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Head of Commercial & Consumer Loan Operations to lead and innovate within their Loan Operations teams. This pivotal role involves overseeing all aspects of Loan Operations, including Commercial and Consumer Loan Operations, while driving strategic initiatives and operational excellence. The ideal candidate will possess extensive experience in managing cross-functional teams, demonstrating exceptional leadership, and fostering a culture of continuous improvement. Join a forward-thinking organization that values innovation and operational best practices, and where your contributions will directly impact the success of the business.

Qualifications

• 15+ years of experience in Loan Operations Management.
• Strong leadership and people management skills.

Responsibilities

• Manage all Loan Operations functions and support business partners.
• Develop high-performing teams and establish departmental goals.

Skills

Leadership

Cross-functional Operations Management

Problem Assessment

People Management

Influence and Negotiation

Communication Skills

Customer Service

Expense Control

Strategic Thinking

Technology Leverage

Education

Bachelor's Degree in Business Administration

MBA or Master's Level Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Head of Commercial & Consumer Loan Operations

#25-122

Multiple Locations

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Job Overview

As a member of the senior management team, this individual is responsible for management of all Loan Operations functions including Commercial Loan Operations, Consumer Loan Operations, Loan Servicing Operations and Residential/Mortgage Operations. The individual in this role will provide vision and leadership for developing and implementing operations and servicing best practices, processes and procedures that align with the corporate mission. They will oversee all staff management, vendor relationships, budget planning, regulatory compliance and risk management related to all Enterprise Loan Operations functions.

Expected Work Hours

40

Job Description

Responsibilities include, but are not limited to:

• Manage all Enterprise Loan Operations functions, supporting business partners across business lines.
• Develop an effective Operations organizational structure with high performing teams that support the needs of the business.
• Establish Loan Operations departmental goals, objectives, and operating procedures.
• Participate in strategic and operational governance processes and long-term planning.
• Lead implementation of operational processes and procedures which contribute to improved cost, quality and productivity.
• Drive innovation that creates operational excellence by establishing strong control processes and performance metrics to monitor operational success against objectives.
• Develop, track, and manage the annual Loan Operations budgets.
• Partner with stakeholders to promote continuous improvement and operational best practices across the company.
• Keep current with trends, issues and products in the Operations industry.

Requirements

Required Skills:

• Proven leadership ability.
• Extensive experience managing cross-functional operations organizations and driving efficiency.
• Ability to quickly assess problems/challenges and identify processes necessary for resolution and/or accomplishment of goal.
• Strong people management skills, ability to hire, develop and retain high quality Operations professionals, and manage in a diverse decentralized environment.
• Exceptional influence and negotiation skills.
• Strong verbal and written communication skills.
• Excellent customer service experience.
• Demonstrated record of expenses controls, experience with technical and system understanding.
• Ability to think and act strategically and manage change.
• Proven ability to leverage new technology and processes for competitive advantage.
• Proficient computer skills using Microsoft Word, Excel and Outlook.

Required Experience:

• Bachelor's Degree in Business Administration and a minimum of 15 years of related experience.
• Commercial Bank Loan Operations Management, MBA or master's level degree preferred.

Full-time/Part-time

Full-time

FLSA

Exempt

Location(s)

New York, New York, United States

Wayne, New Jersey, United States

Tampa, Florida, United States

Morristown, New Jersey, United States

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.