Head of Cloud Network Services Quality

Nokia; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading telecommunications company is seeking a Quality Manager to lead quality strategy within Cloud and Network Services. The role involves managing quality across product development, supplier partnerships, and customer interactions to enhance performance and compliance with ISO standards. Candidates should have a background in quality management, project management, and relevant educational qualifications.

Qualifications

• Experience in quality management and management systems ISO9001, TL9000.
• Understanding of centralized and localized service delivery models.
• Experience in managing cross-functional teams.

Responsibilities

• Lead CNS Quality in collaboration with quality representatives.
• Define and lead CNS quality strategy including KPIs.
• Ensure compliance with ISO 9001 and TL9000 standards.
• Drive improvement programs with suppliers for quality management.
• Leverage analytics to enhance performance.

Skills

Quality management

Project management

SW development

Problem solving

Knowledge of Lean and Six Sigma

Agile development

Transformation strategies

Education

University Degree in Computer Science or related field

Tools

ISO standards

Job description

Overview

This role will help champion and safeguard end-to-end quality across the entire customer journey — from sales engagement, product design, and engineering development, through deployment, services, and care — ensuring CNS solutions deliver consistent excellence, reliability, and customer value. This role will also help establish a culture of quality ownership across functions, ensure organizations drive measurable improvements in product performance and sales / service delivery, and align all stakeholders around a unified quality vision that earns customer trust, accelerates adoption, and strengthens CNS’s leadership in Cloud and Network Services.

Qualifications

• Must Have:




• University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications, or other corresponding area (or management)




• Experience in quality management; project/program management, and management systems ISO9001; 14001; 27001; TL9000




• Experience in SW development; understands cross-site or cross domain product development principles and management within CNS and Nokia




• Understands centralized and localized models and principles of Service and care delivery in Nokia




• Proficient and experienced in structured problem solving; improvement definition, streamlining, deployment




• Quality management related certification like Lean; six sigma; quality system auditing would be a plus.




• Familiar with transformation strategies and strategic change management

• Good to Have:




• Familiar with transformation strategies and strategic change management




• Experienced with the Agile development




• Understanding of Quality Framework and principles




• Experience in development and deployment of a standard “best practice” framework.




• Understands how to measure success in change using reporting metrics, status, and critical KPIs




• Good Understanding of CNS products, portfolio offerings and evolution




• Clear understanding or experience with Quote to Cash; Create – Sell -Deliver- Execute process landscapes




• Experience of interfacing with customers on both Sunny and Rainy day situations

Responsibilities

• Lead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care.




• Define and lead CNS quality strategy, from vision, mission, strategic pillars, tactical activities with relevant KPIs & Metrics for a measurable impact.




• CNS Quality Leadership and Strategy, Quality representation as CNS Q to multiple Nokia level forums & governance




• Lead/conduct E2E quality deep dives and CNS improvement initiatives spanning across organizations (with support from the quality representatives from Product Engineering, GBC, and Service & Care, ECE, NMP).




• ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements.




• Supplier Quality Management: Partner closely with suppliers to define quality requirements, assess performance, and implement improvement programs. Drive supplier development to ensure consistency and reliability in the supply chain.




• Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing CNS in cross BG quality related topics and initiatives




• Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performance through challenging all teams with very focused dashboards and KPIs




• Cross-Functional Leadership: Align sales, product, R&D, and service delivery teams around a common quality framework, KPIs, and improvement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issues




• Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs of CNS strategy