Head of Client Relationship Management, Americas

Liquidnet; New York (NY); On-site; USD 130,000 - 185,000; Full time

Job summary

Liquidnet seeks a 'Head of Client Relationship Management' to oversee client delivery processes and enhance engagement strategies. This role involves collaboration with sales and product teams to optimise client interactions and revenue management in a dynamic finance environment, ensuring superior outcomes for institutional clients.

Qualifications

• Experience managing datasets related to clients and revenues.
• Ability to present analyses clearly to various stakeholders.
• Capability to foster behavioural change among teams.

Responsibilities

• Manage processes for delivering products and services to clients.
• Drive structure and process for client-facing team objectives.
• Organise marketing collateral and ensure client meeting productivity.

Skills

Interpersonal abilities

Organisational skills

Detail-oriented

Communication skills

Education

In-depth knowledge of the institutional broking sector

Job description

Head of Client Relationship Management, Americas

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Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions

specialist.

About Liquidnet

Liquidnet is a next-generation agency execution specialist. Powered by technology that connects the world’s investors with the world’s investments. We help our clients outperform by finding them high quality block liquidity.

Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.

We wanted to build a community where traders could connect, collaborate, and execute trades with confidence.

We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.

Role Responsibilities

Reporting to Americas heads of sales and trading, individual is a key partner, responsible for creating and managing the processes the firm uses to manage delivery of products and services to its clients. Includes overseeing client meeting prep, client revenue and relationship reviews, campaign creation, delivery and monitoring, and business development tracking.

• Collect, analyse, and present MI on revenues and clients to business heads
• Work closely with business leads to create and drive sufficient structure and process for the successful delivery of client-facing teams against objectives
• Manage pre-meet process to ensure client meetings are productive and high quality - have clear objectives, content, data, and correct Liquidnet attendance.
• Own the internal member review and plan of action process (monthly for Platinum/Gold members and quarterly for others)
• Organise and co-ordinate production of marketing collateral.
• Hold the sales team accountable for actions and facilitate the process
• Drive the closing of heatmap gaps and manage dormant account processes
• Identify underpenetrated traders at members and help close gaps
• Ensure shape and rigor around sales processes (e.g., Go Lives, Commission Reductions)
• Work closely with Heads of product and sales to align, organise and track sales campaigns
• Work closely with the regional Head of Business Development to ensure a clear new business pipeline and process oversight
• Build and maintain relationships with departmental stakeholders to align on projects, client issues, and required enhancements
  
  

Experience / Competences

• In-depth knowledge of the institutional broking sector
• Outstanding interpersonal abilities
• Organised and detail-oriented
• Experience and knowledge of dealing with management datasets relating to clients, revenues, and client engagement
• A strong yet tactful personality capable of collaborating with key stakeholders to foster behavioural change and promote the adoption of processes and structures
• Excellent written and verbal communication skills with the ability to communicate clearly across all levels of the organisation
  
  

$130,000-$185,000

Level 7

#LNET

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

USA - 200 Vesey Street - New York, NY

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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