Head of Client Insights & Reporting

Haymarket Media Group; New York (NY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation package

Generous 401(k) matching

Comprehensive health plans

Vacation and holidays

Three Week Work from Anywhere

Job summary

Haymarket Media, Inc. seeks a Director of Client Insights and Reporting to lead a growing Data and Analytics team focused on key client accounts and reporting quality. The role collaborates directly with clients to define requirements and evolves processes as needs change.

It emphasizes customer satisfaction, accuracy, and operational excellence across internal and external customers. The position reports to the Head of Data Analytics & Insights and is based in New York, NY on a hybrid schedule

Qualifications

• 7-10 years direct experience in a client-facing role within the digital health space.
• Bachelor's degree in related field.
• Knowledge of the HCP NPP landscape preferred.
• Excellent customer service skills and demeanor.
• Strong management, mentorship, leadership skills.
• Deep understanding of media performance data.
• Ability to handle technical troubleshooting with perseverance and patience.
• Superb attention to detail and ability to produce accurate and thorough work.
• Ability to multitask, juggle priorities, pivot frequently and tackle urgent work when needed.
• Ability to critically think and problem solve quickly.

Responsibilities

• Act as client-facing subject matter expert with the ability and experience to lead a meeting and drive an outcome
• Responsible for the reporting and data focused success of assigned client account portfolio, including all related internal business units
• Act as a strategic partner with Haymarket business units to define what success looks like and identify/create consistency when possible
• Work closely with clients and internal teams, including Analytics, to identify opportunities for optimization, measurement improvements, and additional analytics engagements
• Mentor, grow and evolve a junior team of client reporting, audience insights and analytics staff into a center of excellence
• Work with the Analytics team to create KPIs that delight the business leaders to make informed decisions
• Partner with cross-functional teams to improve analytics processes, data integration, and measurement consistency across client portfolios
• Align closely with Data Engineering and BI Developers to troubleshoot data discrepancies

Skills

Client-facing

Data analytics

Leadership

Mentorship

Healthcare data

Communication

Education

Bachelor's degree in related field

Tools

SQL

BI tools

Job description

Haymarket Media, Inc. seeks a Director of Client Insights and Reporting to lead a growing Data and Analytics team focused on key client accounts and reporting quality. The role collaborates directly with clients to define requirements and evolves processes as needs change.

It emphasizes customer satisfaction, accuracy, and operational excellence across internal and external customers. The position reports to the Head of Data Analytics & Insights and is based in New York, NY on a hybrid schedule