Head of Client Experience & Project Development

Associated Housewrights; Madison (WI); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Associated Housewrights, a premier residential design-build firm in Madison, seeks a Director of Project Development & Client Experience to lead the front end of the client journey. You’ll be the primary contact for prospective homeowners, guiding them through our design-build process from initial consultation to handoff.

Partner with Design and Construction teams to ensure a seamless experience, manage leads and pipeline, educate clients on process and investment, and help drive growth and

Qualifications

• Five or more years of experience in sales, business development, project development, customer relationship management, or a related field.
• Proven ability to build relationships, establish trust, and successfully close sales.
• Excellent communication, presentation, negotiation, and active listening skills.
• Ability to confidently discuss project budgets, pricing, and investment expectations.
• Experience using CRM software and managing an active sales pipeline.
• Strong organizational skills with the ability to manage multiple clients and priorities simultaneously.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Professional, customer-focused approach with a commitment to delivering an exceptional client experience.

Responsibilities

• Manage incoming leads, referrals, and sales opportunities while maintaining an active sales pipeline.
• Conduct discovery calls, in-home consultations, site visits, and project walkthroughs to understand each homeowner’s goals, project scope, budget, and timeline.
• Build strong relationships with prospective clients through consultative selling, active listening, and exceptional customer service.
• Educate homeowners on our design-build process, services, project delivery approach, and the value of partnering with Associated Housewrights.
• Establish realistic expectations regarding project scope, budgets, schedules, design requirements, and construction timelines.
• Collaborate with Construction to develop preliminary project budgets and confidently discuss project investment and value with clients.
• Prepare, present, negotiate, and secure project development agreements, design agreements, and other sales-related contracts.
• Maintain accurate CRM records, client communications, sales activity, pipeline updates, and forecasting.
• Build and maintain strong relationships with architects, residential designers, referral partners, real estate professionals, and past clients to generate new project opportunities and strengthen long-term business partnerships.
• Actively expand Associated Housewrights’ professional network by developing relationships with outside architects and designers who can serve as trusted referral partners and collaborators on future projects.
• Partner with the Design and Construction teams to ensure a smooth, well-documented transition from signed agreement through project kickoff.
• Track sales performance, pipeline health, conversion metrics, and market trends to support business growth.
• Serve as a member of the Leadership Team by contributing to strategic planning, client experience initiatives, and continuous improvement efforts.

Skills

Sales

Business development

CRM proficiency

Client relationship management

Communication skills

Education

Bachelor's degree in Business Administration or related

Tools

CRM software

Project management tools

Job description

Associated Housewrights, a premier residential design-build firm in Madison, seeks a Director of Project Development & Client Experience to lead the front end of the client journey. You’ll be the primary contact for prospective homeowners, guiding them through our design-build process from initial consultation to handoff.

Partner with Design and Construction teams to ensure a seamless experience, manage leads and pipeline, educate clients on process and investment, and help drive growth and