Head of Central Operations

Veho; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salaries

Equity opportunities

Paid time off

401(k) retirement plan

Health insurance

Life insurance

Disability insurance

Parental leave

FSA & HSA accounts

Wellness programs

Job summary

Veho is seeking a Head of Central Operations to serve as the operating brain for its ground operations network. You will define performance standards, build KPI frameworks, and create analytics infrastructure to enable field leaders to act with speed and accuracy across markets and 3PL partners.

You will own the operating cadence, drive continuous improvement, and ensure scalable execution for new markets, launches, and peak periods.

Qualifications

• 8+ years in operations, strategy & operations, or business operations, with time in central/center-of-excellence functions.
• Experience building analytics infrastructure, dashboards, and data products.
• Strong ability to translate field pain points into prioritized product input and specs.

Responsibilities

• Define and own the KPI framework for ground operations across markets and 3PLs.
• Build and run the operating cadence (daily standups, weekly reviews, monthly health reviews).
• Develop analytics infrastructure and reporting tools to enable fast, data-driven decisions.
• Lead change management and standards adoption across a distributed network.
• Coordinate cross-functional initiatives with ops, product, and finance to scale the network.

Skills

SQL

BI tools

Data analytics

KPI design

Tools

BI dashboards

Job description

• This is a role for a builder. You will be taking over a team and expanding its capabilities to function as the business operations brain for Veho’s ground operations. Veho’s ground operations network spans markets, warehouses, and 3PL partners across the country and the central operating model that holds it all together needs to be built
• As Head of Central Operations, you’ll own that operating model. You’ll define what a high-performing Veho market looks like, build the performance management system that holds markets accountable to that standard, and create the analytics infrastructure that lets field leaders make faster, better decisions
• You’ll run the cadence that gives leadership real-time visibility into what’s happening across the network and you’ll own the continuous improvement program that systematically addresses what’s not working
• If you’ve built central ops or operations excellence functions before, you know how hard it is to get a distributed network to operate consistently. That’s exactly the problem you’ll be solving here
• Build and own the KPI framework for ground operations. Define the metrics, set the targets, and establish how performance is measured consistently across every market and 3PL partner
• Run the operating cadence: daily standups, weekly OTD reviews, monthly network health reviews. Leadership should always know what’s happening across the network
• Build the reporting infrastructure that feeds the cadence — clean, reliable, and actionable
• Define what a high-performing Veho market looks like — SOPs, staffing standards, warehouse operating procedures, 3PL management protocols
• Build standards that actually get adopted, not documentation that lives in a drive. Build the feedback loops that let standards evolve as the network learns
• Own change management when standards need to change at scale
• Build the analytics capability that lets field teams make faster, better decisions — dashboards, reporting tools, and self-serve data access
• Own forecasting of key operational functions such as labor planning centrally to free up field leaders time
• Own a structured CI program — systematically identify recurring operational failures, root-cause them, and drive structural fixes rather than one-off interventions
• Track CI initiatives with clear owners, timelines, and measurable outcomes
• Build a CI culture in the field, not just a central team pushing improvements down
• Serve as the connective tissue between ground operations and the product team — translating operational data and field pain points into clear, prioritized product input
• Own operational readiness for every product launch — field teams are trained, processes are updated, and the network is prepared to absorb new features before they ship
• Establish a standardized post-launch review process that captures key learnings, drives corrective actions, and continuously improves execution across all future market launches
• Lead planning and execution for new market launches, warehouse moves, and peak expansion sites — managing timeline dependencies and resource allocation
• Embed launch procedures into the standards library so each successive launch requires less central involvement
• Own the prioritization process that prevents teams from being over-committed during high-tempo expansion periods

Benefits

• Competitive salaries
• Meaningful equity opportunities
• Paid time off
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short & long-term disability insurance
• Paid parental leave
• FSA & HSA accounts
• Wellness programs, perks, and discounts

What sets the strongest candidates apart:

A builder — you’re excited to be first, not frustrated that there’s no playbook to inherit

Deeply analytical — you lead with data, you can build a KPI framework from scratch, and you’re comfortable in SQL and BI tools8+ years in operations, strategy & operations, or business operations — with meaningful time in a central or center-of-excellence function

Direct experience owning or building analytics infrastructure — not just consuming reports, but building the systems that generate them

Experience managing complex cross-functional initiatives across ops, product, and finance simultaneously

Proven track record building performance management systems, operating cadences, or standards functions for a distributed operations network

Background in logistics, fulfillment, last-mile delivery, or a similarly physical, high-volume environment

A player-coach — you lead and you do. At Veho’s stage, this role requires both

A systems thinker — when the same problem shows up in 3 markets, you ask why the operating model allows it and fix the root cause

A direct communicator — you say what you think, push back when timelines don’t make sense, and earn trust by being honest

Strong AI building capabilities to build supporting tooling and reporting

Time at a tech-enabled operator at scale (Amazon AMZL, DoorDash, Walmart Supply Chain) plus experience at a high-growth, venture-backed company

Has built and led a small central team from scratch