Head of Campus Hospitality & Facilities Operations

Mid-America LGBT Chamber; Missouri; On-site; USD 120,000 - 160,000; Full time

Job summary

Unity Village seeks a Senior Director of Hospitality & Facilities Operations to lead the campus experience, including the hotel and Airbnb properties, plus maintenance and grounds. You will direct guest services, accommodations, and events to deliver a safe, welcoming environment that reflects Unity Village’s service culture.

You will manage budgets, develop staff, and align operations with Unity’s mission, ensuring consistency across weddings, ceremonies, corporate events, and retreats.

Qualifications

• Bachelor’s degree in Facilities Management, Hospitality Management, Business Administration, or related field preferred.
• 7–10 years of leadership experience in facilities operations, hospitality management, campus operations, or property management.
• Experience managing multi-department operational teams and overseeing large properties.

Responsibilities

• Lead and develop managers and operational staff across facilities, hospitality, and grounds operations.
• Establish clear expectations, performance metrics, and accountability for operational teams.
• Oversee hospitality operations across the campus including guest services, lodging and accommodations, event support spaces, and hospitality areas.
• Provide leadership for Events teams to support weddings, ceremonies, conferences, and multi-day retreats.
• Develop and manage departmental budgets across hospitality, facilities, and grounds operations.

Skills

Leadership

Budget management

Facility operations

Vendor management

Guest experience

Safety compliance

Strategic thinking

Team development

Communication

Collaborative problem solving

Education

Bachelor's degree in Facilities Management

Tools

MS Excel

MAS 90

Job description

Unity Village seeks a Senior Director of Hospitality & Facilities Operations to lead the campus experience, including the hotel and Airbnb properties, plus maintenance and grounds. You will direct guest services, accommodations, and events to deliver a safe, welcoming environment that reflects Unity Village’s service culture.

You will manage budgets, develop staff, and align operations with Unity’s mission, ensuring consistency across weddings, ceremonies, corporate events, and retreats.