Head of Application Engineering, North America

Teradyne; Atlanta (GA); Remote; USD 197,000 - 316,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Paid vacation

Life and disability insurance

Retirement savings

Job summary

Teradyne Robotics in Atlanta, GA, seeks Head of Application Engineering for North America to lead regional AE function, provide technical sales support, train partners and end-users, and align with global technical teams.

You will oversee +10 employees across regions, drive pre-sales success, KPI development, and collaboration with CDMs and Sales Engineers to meet customer needs; strong leadership and strategic vision required.

Qualifications

• Bachelor’s degree in a related field (advanced degree preferred).
• +10 years of technical support experience in robotics.
• Solid robotics/automation knowledge across multiple applications.
• Proven success in pre-sales, post-sales support and training.
• Experience with structured sales, plans, budgets, and pipeline management.
• +3 years managing people on-site or remotely.
• Experience managing complex client relationships is required.
• Strong oral communication and de-escalation skills.
• Business acumen applicable to senior-level interactions.
• Demonstrated conflict resolution skills.

Responsibilities

• Provide technical support and sales enablement to partners and end-users.
• Develop distributors’ and end users’ technical knowledge of UR/robotics.
• Support Service 360 activities and case management per global processes.
• Share knowledge with the global AE community.
• Navigate regional and global organizations to align processes, tools, and training.
• Direct leadership of +10 employees across countries and cultures.
• Own performance management, goals, feedback, coaching, and appraisals.
• Create pre-sales and technical KPIs with Sales Engineers and CDMs.
• Hire, onboard, and coach team members while delegating work.
• Interact with C-suite executives from distributors, partners, and customers.
• Ensure adherence to process standards and drive continuous improvement.

Skills

Bachelor-level degree requirement (for

+10 years robotics tech support

Robotics & automation knowledge

Pre-sales & post-sales training

Sales plans & budgets

+3 years people management

Complex client relationship management

Strong communication skills

Business acumen

Conflict resolution skills

Education

Bachelor's degree

Job description

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Head of Application Engineering, North America (Teradyne Robotics, US remote)

ID: 12781

Location: Atlanta, GA, US

Are you ready to make a real impact on the world of robotics? At Teradyne Robotics, a division of Teradyne, we are revolutionizing industries through cutting-edge collaborative and autonomous mobile robotic technologies. As part of our team, you’ll work with global leaders Universal Robots (UR) and Mobile Industrial Robots (MiR), driving innovation that enhances manufacturing, logistics and workplaces across the world.

Our Purpose:

At Universal Robots, part of Teradyne Inc., Our vision is to create a world where people work with robots, not like robots. And as the market leader with 75,000+ collaborative robots (cobots) already installed worldwide, we’re well on the way to achieving it. We employ 1000+ people in offices across North America, South America, Europe and Asia and we’re growing all the time. Our team is made up smart, creative people working at the forefront of automation. Together we find innovative solutions to some of the most important manufacturing issues facing businesses today. We dare to do what others find impossible- working with advanced technologies to change in the way businesses operate, So if you’re looking to build your career with a ground-breaking technology company in dynamic environment with career advancement UR is the place for you.

Universal Robots – WE WANT TO MAKE THE WORLD WHERE PEOPLE WORK WITH COBOTS NOT LIKE ROBOTS
Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.
We offer a highly stimulating, dynamic environment with unlimited career potential – where your success is self-determined. You will play an essential role in a team focused on success, growth, development, and innovation.
Be part of Universal Robots: In this position, you will ensure the UR and customer needs for pre-sales support, and customer / partner training are complete. These activities include but are not limited to: sales visits, supporting customers and integrators in deploying the cobots, participate in trade shows, and facilitate customer / partner training.

Opportunity Overview:

Ensure that the regional Application Engineering team:

• Provide technical support and sale enablement to partners (distributors: SI, CSI) and end-users - Provide robotic application support and consultation to partners and end-users
• Develop distributors’/end users technical knowledge and abilities with regards to Universal Robots and applications
• Support Service 360 activities and case management in accordance with the global service processes
• Exchange knowledge with, and invigorate the global Application Engineering community
• Be able to navigate in a both regional and global organization at the same time = drive processes locally and be aligned with global technical team on processes, tools, training material, application development for customers and trade shows, etc.
• Direct leadership of +10 employees in multiple countries and/or high complexity (languages/cultures)
• Own the performance management process for your team inclusive of goal setting, feedback, coaching, career discussions, and performance appraisals
• Create pre-sales and technical KPIs to drive high growth and improve customer partnerships with CDM's and/or Sales Engineers to ensure customer needs are met
• Facilitate team environment by hiring, onboarding, assigning and delegating work, while guiding, training and coaching colleagues
• Partner with CDM's and/or Sales Engineers to ensure customer needs are met
• Interact with C-suite level executives from distributors, partners and key customers
• Ensure team members follow process standards and drive for continuous improvement

All About You:

We are seeking individuals committed to driving success, growing sales, and fostering customer engagement. If you are ready to contribute to this mission, please review the key qualifications for the role below.

• Minimum a Bachelor's Degree in a related field, advanced degree preferred
• +10 years successful track record of technical support in the robotics industry
• Solid technical knowledge and skills of robotics and automation including multiple applications
• Documented success over multiple years in pre-sales support, post-sales support and training
• Experience supporting structured sales, plans, budgets, pipeline management
• +3 years experience managing people on site and/or on the distance
• Experience managing complex client relationships is required
• Strong oral communication skills including the ability to de-escalate sensitive situation
• Business acumen that you can apply in interactions with all levels in the company, from senior management to technical support employees
• Demonstrated conflict resolution skills

Compensation:

The base salary range for this role is$197,400-315,800. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

This job is additionally eligible for participation in the organization’s sales incentive plan.

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.

#LI-RA1

With over 1,200 employees worldwide, Teradyne Robotics provides a global, fast paced and highly innovative working environment. If you are passionate about working with cutting-edge robotics, solving complex challenges and collaborating with motivated colleagues across the world, this is the place for you.

We offer a dynamic environment that fosters creativity, growth, and career advancement. If you’re passionate about cutting-edge technology, solving complex challenges, and building the future alongside talented, forward-thinking colleagues—this is the place for you. Let’s change the way the world works together.

Nearest Major Market: Atlanta
Job Segment: Pre-Sales, Application Engineering, Sales Support, Technical Support, Engineer, Sales, Engineering, Technology