Head of Aftermarket Tech Support & Field Services

BETA Technologies; South Burlington (VT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Restricted Stock Units

Performance Stock Units

Onsite healthcare

Dental and vision coverage

Paid parental leave

Daily lunch provided

Flight lessons

Job summary

BETA Technologies is looking for a seasoned Technical Support Lead in South Burlington, VT, to build and lead a comprehensive technical support organization for electric aviation. This role involves developing and implementing support strategies and managing customer experience throughout the aircraft lifecycle.

The ideal candidate will have extensive experience in aviation technical support, regulatory knowledge, and strong leadership skills. BETA provides a rewarding work environment with comprehensive benefits and a commitment to sustainability.

Qualifications

• 10+ years of aviation industry experience with technical support or field service.
• Proven track record of building and scaling service organizations.
• Experience with AOG support, technical troubleshooting, and crisis management.

Responsibilities

• Build and lead the technical customer support organization.
• Develop and implement support capabilities for aircraft components.
• Coordinate customer delivery of technical documentation.

Skills

Technical support leadership

Aviation industry expertise

Customer service excellence

Regulatory compliance knowledge

Communication skills

Education

Bachelor's degree in Engineering or Aviation Management

Job description

BETA Technologies is looking for a seasoned Technical Support Lead in South Burlington, VT, to build and lead a comprehensive technical support organization for electric aviation. This role involves developing and implementing support strategies and managing customer experience throughout the aircraft lifecycle.

The ideal candidate will have extensive experience in aviation technical support, regulatory knowledge, and strong leadership skills. BETA provides a rewarding work environment with comprehensive benefits and a commitment to sustainability.