Head of Acquisition and Client Services
Prosana
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Benefits offered by this job
Job summary
Qualifications
- Experienced in-house or agency-side acquisition leader.
- Proficient with e-commerce performance metrics.
- Strong background in client-facing roles.
Responsibilities
- Ensure quality and performance across eCommerce service delivery.
- Coach account managers on effective client communication.
- Lead media buying calls and monitor client accounts.
Skills
Tools
Job description
Join to apply for the Head of Acquisition and Client Services role at Prosana.
Do you thrive on building high-performance service teams, coaching elite operators, and scaling eCommerce profitability across complex acquisition funnels?
This role is for a seasoned acquisition and client services leader who can own service delivery performance, elevate team standards, and act as the strategic integrator between clients, media buyers, and leadership. You’ll coach, troubleshoot, and step in where needed, ensuring every account meets performance expectations while freeing founders to focus on growth.
If you’ve led growth at a brand, run accounts inside an agency, or operated at the intersection of media buying, client services, and team leadership, this is your opportunity to build a best-in‑class eCommerce services operation.
A high-growth, fully distributed performance marketing firm founded in Austin, TX in 2019. The Agency exclusively partners with established, high-revenue health and wellness brands ($5–50M ARR) and operates as an extension of their acquisition engine.
What they do: End-to-end customer acquisition - Meta ads, tracking, landing pages, offer development, creative production, and influencer whitelisting. Everything required to profitably acquire customers at scale.
Unique edge: A built-in ecosystem of podcasters and influencers that unlocks low-cost distribution and strengthens client economics.
Who they serve: CPG and consumer tech brands in the wellness space — products that improve health, energy, longevity, and quality of life.
Culture: Autonomous, output-driven, and obsessed with self-improvement. The team includes media buyers, creative strategists, designers, developers, and analytics operators. Top performers move fast, solve problems independently, and stay at the cutting edge of their craft.
This is a fully remote contractor role.
- High-impact ownership: Run and coach the entire client services team, progressing toward overseeing full service delivery.
- Founder access: Work directly with a founder — this role is built specifically to free up leadership time.
- Performance upside: Competitive base + a percentage of total performance compensation generated by the service delivery team.
- Remote and flexible: Fully remote with at least 5 hours of overlap with EST.
- Learning budget: Up to $5k per year for courses, development, and certifications.
- Paid time off: Up to 2 weeks of coordinated vacation plus annual team meetups.
- Ensure the quality, scope of work, and performance across all eCommerce service delivery functions.
- Monitor performance on individual client accounts and ensure account managers are proactively tracking KPIs — taking corrective action whenever results deviate from client expectations.
- Lead weekly media buying calls, identifying areas for improvement and providing coaching to media buyers, account managers, and the broader client services team.
- Identify performance gaps or skill gaps across team members and translate these into structured coaching conversations, including both retroactive feedback and real-time, “on-the-spot” course corrections.
- Coach account managers on effective client communication, problem-solving, and how to manage challenging conversations while maintaining rapport and trust.
- Step in to resolve complex or high-stakes client issues when team members encounter challenges they feel unequipped to handle.
- Assist account managers in structuring client communication for clarity, confidence, and relationship-building.
- Be prepared to step in and manage 1–2 Meta Ads accounts during team member leave periods (typically 1–2 weeks at a time).
- Maintain responsibility for 1–2 accounts full time to stay sharp, build new skills, and maintain direct insight into client challenges, ensuring your coaching is grounded in first-hand experience.
- Acquisition leader: Experienced in-house or agency-side with responsibility for acquisition strategy or e-commerce performance.
- Client-facing expert: Confident, credible, and polished in client conversations — this is essential.
- Technical operator: Proficient with Meta Ads, analytics tools (e.g., Triple Whale), and performance reporting in Google Sheets/Docs.
- Process-driven: Familiar with product development workflows from concept to regulatory approval.
- Timezone-aligned: Majority of your working hours overlap with EST.
- Experience scaling 8–9 figure brands.
- Background in wellness, beauty, skincare, or anti-aging categories.
- Understand all internal resources, reporting formats, briefs, and client communication styles.
- Complete onboarding and gain visibility into each service delivery workflow.
- Lead most responsibilities across the service delivery team.
- Run select media buying or account management calls.
- Support in handling difficult or nuanced client conversations.
- Operate independently across the entire scope.
- Lead client or team calls with confidence.
- Coach and elevate team performance proactively.
- Mid-Senior level
- Full-time
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