Head of Account Management

NMI; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Head of Account Management - ISV Platform at NMI is a remote leadership role responsible for growing the US ISV book across NMI Payments and Money Movement. You'll design the coverage model, set operating rhythms and ensure a standard of service that keeps partners, grows their volume and advocates for us.

Reporting to the VP Enterprise Sales, you will lead a four-person channel account management team, align pricing and renewals, and drive a unified platform experience for software partners,

Responsibilities

• Own revenue, retention and expansion for the US ISV book across NMI Payments and Money Movement.
• Build account plans that expand each partner's footprint, taking them from a single product to the full platform: card, account-to-account, acquiring, gateway, value-added services and Merchant Central, our payments CRM.
• Lead pricing, renewals and negotiations with the largest partners. Protect margin, and give concessions only in exchange for term, volume or product

Job description

Head of Account Management - ISV Platform

Location: Remote, US

Department: Account Management

NMI is looking for an experienced sales leader to lead, own, and grow NMI's US ISV book across two businesses: NMI Payments (card acceptance and acquiring) and Money Movement (account-to-account pay-ins and payouts on ACH, RTP and FedNow, through Dwolla, part of NMI since May 2026). Reporting to the VP Enterprise Sales, you'll lead the team that keeps our software partners, grows their volume and brings them onto more of the platform.

This is a builder's role. You'll design the coverage model, set the operating rhythm and define what great service looks like, then hold the team to it. You'll know it's working when partners stay, grow and recommend us to their peers.

This is a remote role based in the US, with travel of around 25%.

About NMI

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.

How We Work - Our Core Values

• Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus
• Align, Trust & Go. We debate openly, listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.
• Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.

About the Team

You'll lead a team of four channel account managers covering 525 software partners and about $40M in annual revenue. The team owns NMI's relationships with US ISVs from go-live to renewal, across card acceptance, acquiring, gateway, value-added services and, with Dwolla, account-to-account payments. Over the coming year, the team will bring the Dwolla and NMI Payments partner books together into a single coverage model, so partners get one standard of service across the whole platform.

In year one, success means the book grows ahead of plan, net revenue retention stays above 100%, top partners adopt both card and account-to-account, partner NPS improves each quarter, and the team runs to one standard, with a coverage model in place and every channel account manager on a success plan.

You will:

Grow the book

• Own revenue, retention and expansion for the US ISV book across NMI Payments and Money Movement.
• Build account plans that expand each partner's footprint, taking them from a single product to the full platform: card, account-to-account, acquiring, gateway, value-added services and Merchant Central, our payments CRM.
• Lead pricing, renewals and negotiations with the largest partners. Protect margin, and give concessions only in exchange for term, volume or product