Head of Account Management

startups; Mississippi; On-site; USD 260,000 - 320,000; Full time

Job summary

A leading technology firm is seeking a Head of Account Management to drive a post-sales commercial team. This role involves building partnerships with top AI and software companies, managing a team of Account Managers, and ensuring client success through strategic engagement. A minimum of 8 years of experience in a commercial role with startup experience is required. Competitive compensation package offered.

Benefits

Comprehensive health benefits

Market-benched equity

Sales incentive pay

Qualifications

• 8+ years in a commercial role, preferably with startups.
• Experience managing post-sales functions.
• Strong understanding of team operations.

Responsibilities

• Define and oversee the post-sales customer journey.
• Recruit and lead a team of Account Managers.
• Build relationships with our client base.

Skills

Commercial role experience

Account Management

Customer Success

Executive communication

Buyer journey mapping

Job description

About the Role

As Metronome’s Head of Account Management, you will drive our post-sales commercial team to build world-class partnerships with the top AI and software companies in the world. Metronome’s success depends upon deep, ongoing collaboration and strategic advisory with our clients. You will work with our Head of GTM to define Metronome’s post-sales commercial strategy and operations, and recruit and lead a team that will deliver.

Metronome provides a business critical infrastructure service that enables our clients to grow. Your team will pair with our technical teams to uncover and capture growth opportunities that help our clients win — clients that span fast-growing startups to top strategic software clients transforming their business. You will get hands-on with your team to solve new and complex problems that help us maximize retention and growth.

What You\'ll Do

• Define and run the post-sales customer journey, in partnership with our Head of GTM and our technical GTM teams.
• Recruit, lead, and develop a team of Account Managers across all segments, from AI-native fast-growing startups, to enterprise and strategic software clients.
• Own, broaden, and deepen executive relationships with our client base.
• Develop upsell and expansion opportunities through strategic engagement that aligns our evolving products and services to our clients’ needs.
• Identify and lead cross-functional squads to swarm critical client opportunities, calling upon technical and commercial resources from our GTM and R&D teams.
• Build an end-to-end feedback loop between our customers and our product and engineering teams to swiftly and continuously improve the product.

Impact You\'ll Have

• Drive world-class net and gross revenue retention by seeking and developing revenue opportunities and ensuring clients see increasing value over time.
• Maximize customer satisfaction and referencability by building strong, lasting relationships and partnering with our clients to ensure their success.
• Shape our product roadmap by representing the voice of the customer to our R&D teams and providing actionable, pragmatic feedback.

Qualifications

• 8+ years in a commercial role, with at least 3+ years managing a post-sales commercial function (Account Management or Customer Success). Strong preference for startup experience and building teams and playbooks.
• Deep understanding of buyer journey mapping, customer segmentation, capacity planning, and related team-building operations
• Proven success managing a Strategic / Key Account segment
• Experience with commercial teams that participate in or run implementations and project management
• Excellent communication and executive presence

Bonus Points

• Experience managing technical post-sales teams like Solutions Architecture, Technical Account Management, Professional Services, Support, etc.
• Experience managing sales or technical sales teams
• Background working with Finance, Engineering, and RevOps personas, especially at the executive level
• Experience with concepts in finance and accounting, usage-based billing, growth and monetization teams, pricing and packaging, and infrastructure software
• Experience and relationships in AI and SaaS

Compensation

The estimated total compensation range for this role is $260,000 - $320,000. In addition to your total compensation, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

The total compensation will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

Equal Opportunity

Metronome is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.