Head Host - Peak New York

Hudson Yards; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Match

Life and Disability Insurance

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support

Pet Insurance

TAO Marketplace

Employee Discounts

Time off

Job summary

Tao Group Hospitality is seeking a Lead Host in New York, NY. The role oversees the Level 5 podium operations, coordinates guest arrivals, reservations, and communication with the Maître D’ upstairs.

You will work to ensure seamless coordination between the podium and dining room and lead by example with a hospitable attitude. Responsibilities include greeting guests, guiding seating, answering questions, and supporting the front desk and management during opening/closing procedures.

Qualifications

• Previous host experience preferred.
• Experience in a high-volume restaurant/nightclub/lounge.
• Tao Group Hospitality in-venue host person training will be provided.

Responsibilities

• Greet guests and guide to appropriate table as directed by the Maitre D’.
• Manage guest flow and handle phone and reservation communications.
• Coordinate between podium and dining room; step in as acting Maître D’ when needed.

Job description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• TAO Marketplace
• Employee Discounts
• Time off and much more!

The Lead Host is responsible for leading and supporting the host team in maintaining Peak’s service standards. This role oversees the Level 5 podium operations, ensuring smooth coordination of guest arrivals and communication with the Maître D’ upstairs. The Lead Host manages the flow of guests, handles phone and reservation communications, and ensures seamless coordination between the podium and dining room. Stepping in as acting Maître D’when needed. Greets guests and guides to appropriate table as directed by the Maitre’D. Communicates guests seating preference or any guest issues to the Maitre’D or Management. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipates and accommodates the needs of the guest

• Maintains the general cleanliness and orderliness of the entrance area

• Complies with Department of Health and company sanitation standards

• Actively takes and processes reservations for guests

• Perform regular restroom checks to ensure supplies are replenished and areas remain clean

• Assists with incoming calls and answering questions from guests

• Responsible for checking guests’ coats and other belongings (where applicable)

• Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

• Ensures that all appropriate menus are printed and ready for service

• Responsible for making sure all menu books are organized with current menus

• Collects menus throughout the venue during shift

• Completes opening duties as assigned or directed

• Completes closing duties as assigned or directed

• Reports all breakage, and damage of equipment or furniture immediately to management

• Attends and participates in daily pre-service meetings

• Participates in any training sessions or departmental meetings

• Learn by listening, observing other team members, and sharing knowledge while leading by example

• Portrays a positive and professional attitude

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments

• Works as part of a team and provides help and support to all fellow team members

• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue host person training

EDUCATION/WORKING KNOWLEDGE:

• Previous host experience preferred

• Previous hospitality experience

• Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate

• Must have good positive energy throughout the day

• Must be able to print legibly for Team Members, management, and guests to read

• Must be able to stand for extended periods of time

• Must be able to move quickly

• Must be able to push and lift up to 75 lbs. with or without assistance

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Exposure to cleaning materials

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment