Head Golf Professional

Troon; Naples (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Job summary

Fiddler's Creek Golf Club in Naples, FL seeks a Head Golf Professional to lead operations, engage with members daily, and elevate the guest experience under Troon’s guidance.

The ideal candidate will have strong leadership and operational skills, with a focus on service, budgeting, and staff development. Teaching is a plus, but not primary, as a Director of Instruction is on staff.

Qualifications

• Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• PGA/LPGA Class A certification.
• Strong leadership and customer service skills.

Responsibilities

• Oversees golf operations including tournaments, rules, tee sheet management, merchandise inventory, range and player service operations, cart fleet, golf programming, and instruction.
• Assists in the development and day-to-day tracking of the budget and business plan.
• Helps to control expenses in relation to revenues.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the members.
• Ensures that associates provide a high level of customer service.
• Prepares work schedules and assigns associates areas of responsibility.
• Responsible for Data Capture / Data Collection of golfing guests and potential customers utilizing club defined data collection processes.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Provide golf instruction through lessons and clinics to members and guests, as needed.

Skills

Leadership

Member relations

Customer service

Education

Bachelor's degree

PGA/LPGA Class A

Tools

Microsoft Office

POS system

Tee time system

Job description

Fiddler's Creek Golf Club, located in Naples, FL is pleased to announce an excellent career opportunity for a Head Golf Professional! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you’ll contribute to a global leader in golf and community management.

General Purpose

The Head Golf Professional reports to the Director of Golf. The ideal candidate is passionate about delivering an exceptional member golf experience. We are looking for an accomplished player who can serve as the face of the golf operation, engage with members daily, and help elevate the overall golf experience at the club. While teaching ability is certainly a plus, it is not a primary focus for this role, as we have a dedicated Director of Instruction on staff. The ideal candidate will be highly visible, member-focused, possess strong leadership and operational skills, and be committed to fostering a welcoming and first-class golf environment.

Essential Duties

• Oversees golf operations including tournaments, rules, tee sheet management, merchandise inventory, range and player service operations, cart fleet, golf programming, and instruction.
• Assists in the development and day-to-day tracking of the budget and business plan.
• Helps to control expenses in relation to revenues.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the members.
• Ensures that associates provide a high level of customer service.
• Prepares work schedules and assigns associates areas of responsibility.
• Responsible for Data Capture / Data Collection of golfing guests and potential customers utilizing club defined data collection processes.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Provide golf instruction through lessons and clinics to members and guests, as needed.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education / Experience

• Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Regularly stands, walks, and sits.
• Occasionally climbs or balances; stoops, kneels, crawls or crouches.
• Frequently uses hands; reaches with hands and arms.
• Frequently talks or hears; tastes or smells.
• Occasionally lifts up to 50 pounds.

Certificates / Licenses

• Class A Member of PGA/LPGA

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.