Head Coach (Store Manager)

Rally House; Buffalo (NY); On-site; USD 61,000 - 89,000; Full time

Job summary

Rally House in Buffalo, NY seeks a Head Coach/Store Manager to lead store performance, culture, and customer experience. You will develop a strong team, ensure operational standards, drive sales, and maintain profitability while delivering memorable fan experiences.

The role requires 5+ years in retail with at least 2 years in leadership; associates or bachelor’s degree preferred. Availability includes days, nights, weekends and holidays to support local sports events.

Qualifications

• 5+ years of experience in retail.
• 2+ years of store management and leadership experience.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Staffing: recruiting, scheduling, leading others.
• Customer service: ensures customer remains the top priority.
• Delivery results: sales forecasting, inventory control, payroll management.
• Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution.

Skills

Results driven

Customer centric

Team leadership

Problem solving

Decision making

Communication

Education

Bachelor's degree preferred

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement.CompetenciesDrive for Results: Holds self to high standards and pushes through challenges to deliver results.Customer Centric: Models, coaches, and inspires an exceptional customer experience. Builds community connections to strengthen the brand.Builds High Performance Teams: Builds an engaged, motivated team. Coaches and develops team members. Retains talent and ensures bench strength.Problem Solving: Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn’t stop at the first answers. Keeps the goal in mind and is not easily deterred.Decision Quality: Considers options carefully. Balances data and judgment to make sound day-to-day decisions.Communicates Effectively: Gives direct, complete, and actionable feedback. Listens intently. Allows ideas to be shared.ResponsibilitiesStaffing: recruiting, scheduling, leading othersCustomer service: ensures customer remains the top priorityDelivery Results: sales forecasting, inventory control, payroll managementMerchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and executionSkills and KnowledgeAbility to analyze performance, identify opportunities, and drive improvement, Advanced leadership and coaching skills with the ability to build high-performing teams, Deep understanding of store operations, service standards, and execution, Enthusiastic attitude with a passion for sports and retailQualifications5+ years of experience in retail2+ years of store management and leadership experienceAssociates or Bachelor’s degree preferredAvailability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports eventsPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range$29.50 - $42.75