Head Clerk

Grocery Outlet Inc.; Oakland (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Grocery Outlet Inc. in Oakland, CA is seeking a Head Clerk to foster a welcoming store atmosphere and to manage daily operations with a positive, can-do attitude. You will interact with customers, support team members, and help maintain stock and display readiness.

The role requires flexibility to handle varied duties, maintain safety and cleanliness, and ensure policy compliance. Prior grocery or retail experience is valued and drug/background checks are required.

Qualifications

• High school diploma or equivalent.
• Able to deliver friendly, courteous, prompt customer service.
• Able to interpret, understand, and follow instructions.
• Must be able to pass drug and background check.
• Previous grocery or retail experience.
• Ability to work in harmony with others as a team member and leader.

Responsibilities

• Interacting with customers and answering questions with kindness and enthusiasm
• Attending to customer and co-worker requests, complaints and/or problems to assure they are handled promptly.
• Maintaining a clean, safe, and orderly store that is compliant with all GOI guidelines and procedures
• Reviewing and accepting customer checks, overrides, voids, and other cashiering related issues
• Unloading product from trucks, organizing the stock room, filling assigned areas on the sales floor, and operating backroom equipment (palletjack, baler, etc.)
• Taking inventory of merchandise and replenishing and/or ordering as needed to keep business booming
• Catching customers’ eyes by preparing merchandise for display
• Perform miscellaneous office duties such as handling incoming or outgoing mail and ordering product.
• Enforcing all company policies, procedures and programs to keep customers and employees safe, happy, and healthy

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Head Clerks create a welcoming environment and maintain a clean, well-stocked store that keeps customers coming back for great deals and stellar service. An ideal Head Clerk enjoys interacting with people, can work under pressure, balances various managerial duties, is inquisitive, and most importantly has a positive, can-do attitude.

Responsibilities Include:

• Interacting with customers and answering questions with kindness and enthusiasm
• Attending to customer and co-worker requests, complaints and/or problems to assure they are handled promptly.
• Maintaining a clean, safe, and orderly store that is compliant with all GOI guidelines and procedures
• Reviewing and accepting customer checks, overrides, voids, and other cashiering related issues.
• Unloading product from trucks, organizing the stock room, filling assigned areas on the sales floor, and operating backroom equipment (palletjack, baler, etc.)
• Taking inventory of merchandise and replenishing and/or ordering as needed to keep business booming
• Catching customers’ eyes by preparing merchandise for display
• Perform miscellaneous office duties such as handling incoming or outgoing mail and ordering product.
• Enforcing all company policies, procedures and programs to keep customers and employees safe, happy, and healthy

Work Conditions (may include, but not limited to the following):

• Bending, walking, standing, lifting and kneeling for extended periods of time
• Lifting up to 50 lbs. frequently or with team assistance when necessary.
• Duties in various parts of store in different temperatures and work environments
• Interacting with customers, associates, truck drivers, and vendors, all with a smile

About The Pay:

• Final compensation will be determined based upon experience and skills and may vary based on location.

About You:

• High school diploma or equivalent
• Able to deliver friendly, courteous, prompt customer service
• Able to interpret, understand, and follow instructions
• Must be able to pass drug and background check
• Previous grocery or retail experience
• Ability to work in harmony with others as a team member and leader

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.