Head Cashier - Store

Cavender's; Lufkin (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Cavender’s is seeking a Head Cashier to lead the front-end operations and deliver Best of the WEST customer service in a fast-paced retail setting in Texas. You will train cashiers, process transactions, and ensure merchandise is properly displayed and stocked.

The role emphasizes teamwork, policy adherence, and a neat appearance. Ideal candidates have strong communication skills, cash handling experience, and the ability to work flexible hours including evenings and weekends to support store

Qualifications

• Provide exceptional customer service in a fast-paced retail environment.
• Accurately operate a Point of Sale system and handle cash and electronic transactions.
• Train and coach associates on POS procedures and customer service expectations.
• Assist with merchandising, stocking, and front-end operations as needed.
• Read and understand English and follow company policies.

Responsibilities

• Deliver Best of the WEST customer service by greeting customers and guiding their shopping experience.
• Process transactions accurately and efficiently at the front end.
• Train, coach, and support cashiers on POS procedures and policies.
• Monitor front-end operations and assist with cashier questions and concerns.
• Maintain a clean, organized, and stocked sales floor and display areas.
• Ensure merchandise is displayed, signed, and stocked according to standards.
• Uphold store safety, security, and attendance requirements.

Skills

Customer service

Cash handling

Training

Leadership

Education

High school diploma

Tools

POS System

Job description

The Head Cashier is a key member of the store team responsible for delivering Best of the WEST customer service while leading the daily operations of the front-end. They provide exceptional customer service, accurately process transactions, and serve as a resource for cashiers by assisting with training, answering questions, and reinforcing company standards. The Head Cashier helps maintain a clean, organized, and well-stocked store while supporting daily store operations and ensuring compliance with company policies and procedures.

Duties and Responsibilities

• Support the “Cavender’s Culture” and support the company’s Mission, Vision, and Values.
• Deliver Best of the WEST customer service by greeting every customer, engaging with them throughout their shopping experience, and thanking them for their business.
• Accurately and efficiently process customer purchases, returns, exchanges, and other Point of Sale transactions.
• Ensure merchandise accuracy by verifying items, checking for boot mis-mates, and following commission validation procedures.
• Promote company programs, store promotions, and suggest complementary merchandise to enhance the customer experience.
• Provide accurate and courteous responses to customer inquiries in person and over the phone regarding products, pricing, promotions, store locations, and inventory.
• Train, coach, and support new and existing cashiers on Point of Sale procedures, cash handling, customer service expectations, and company policies.
• Assist store leadership by monitoring front-end operations, answering cashier questions, and helping resolve customer concerns.
• Help maintain a clean, organized, and well-stocked sales floor by stocking merchandise, recovering displays, and completing housekeeping tasks, including dusting, mopping, and vacuuming.
• Ensure merchandise is properly displayed, signed, stocked, and located according to company standards.
• Remain attentive to store safety and security and promptly report concerns to store management.
• Report to work on time and maintain a neat, professional appearance.
• Understand and follow all company policies and procedures.
• Assist with merchandising updates, price changes, special orders, and other assigned store tasks.
• Any other duties as assigned.

Qualifications and Requirements

• Ability to provide exceptional customer service in a fast-paced retail environment.
• Ability to accurately operate a Point of Sale system and handle cash and electronic transactions.
• Ability to train and coach associates while promoting a positive, team-oriented work environment.
• Ability to regularly lift, move, and position merchandise throughout the work shift.
• Ability to safely use store equipment, including handheld devices, step stools, and dollies, in accordance with company policies. Certain equipment may only be operated by associates who meet applicable age requirements.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on the needs of the business.
• Ability to comprehend basic instructions, interpret documents, and apply them to daily tasks.
• Strong communication, organizational, and interpersonal skills.
• Associate must be able to read and understand English.
• Associate must be able to stay alert and productive during assigned work hours.

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.