Head Cashier - Store

Cavender's; Harlingen (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Cavender’s in Harlingen, TX is seeking a Head Cashier to lead the front-end team and deliver Best of the WEST customer service. You will process transactions accurately, assist with training, and uphold company standards while keeping the sales floor clean and stocked.

As a senior frontline supervisor, you will monitor cash handling, coach cashiers, answer questions, and ensure smooth daily operations. This role requires flexibility, strong communication, and a commitment to safety and

Qualifications

• Ability to provide exceptional customer service in a fast-paced retail environment.
• Ability to accurately operate a Point of Sale system and handle cash and electronic transactions.
• Ability to train and coach associates while promoting a positive, team-oriented work environment.
• Strong organizational skills and attention to detail in front-end operations.
• Excellent communication and interpersonal skills with English proficiency.

Responsibilities

• Lead daily front-end operations and support store leadership.
• Deliver Best of the WEST customer service by greeting and assisting customers.
• Process customer purchases, returns, exchanges, and other POS transactions accurately.
• Train and coach cashiers on POS procedures, cash handling, and policies.
• Maintain clean, well-stocked sales floor and ensure proper product display.
• Assist with merchandising updates and price changes as needed.
• Promote store programs and respond to customer inquiries in person or by phone.
• Support with safety, security, and compliance with company policies.

Skills

Customer service excellence

Cash handling

Training & coaching

Front-end operations

Communication skills

Tools

POS system

Job description

The Head Cashier is a key member of the store team responsible for delivering Best of the WEST customer service while leading the daily operations of the front-end. They provide exceptional customer service, accurately process transactions, and serve as a resource for cashiers by assisting with training, answering questions, and reinforcing company standards. The Head Cashier helps maintain a clean, organized, and well-stocked store while supporting daily store operations and ensuring compliance with company policies and procedures.

Duties and Responsibilities

• Support the “Cavender’s Culture” and support the company’s Mission, Vision, and Values.
• Deliver Best of the WEST customer service by greeting every customer, engaging with them throughout their shopping experience, and thanking them for their business.
• Accurately and efficiently process customer purchases, returns, exchanges, and other Point of Sale transactions.
• Ensure merchandise accuracy by verifying items, checking for boot mis-mates, and following commission validation procedures.
• Promote company programs, store promotions, and suggest complementary merchandise to enhance the customer experience.
• Provide accurate and courteous responses to customer inquiries in person and over the phone regarding products, pricing, promotions, store locations, and inventory.
• Train, coach, and support new and existing cashiers on Point of Sale procedures, cash handling, customer service expectations, and company policies.
• Assist store leadership by monitoring front-end operations, answering cashier questions, and helping resolve customer concerns.
• Help maintain a clean, organized, and well-stocked sales floor by stocking merchandise, recovering displays, and completing housekeeping tasks, including dusting, mopping, and vacuuming.
• Ensure merchandise is properly displayed, signed, stocked, and located according to company standards.
• Remain attentive to store safety and security and promptly report concerns to store management.
• Report to work on time and maintain a neat, professional appearance.
• Understand and follow all company policies and procedures.
• Assist with merchandising updates, price changes, special orders, and other assigned store tasks.
• Any other duties as assigned.

Qualifications and Requirements

• Ability to provide exceptional customer service in a fast-paced retail environment.
• Ability to accurately operate a Point of Sale system and handle cash and electronic transactions.
• Ability to train and coach associates while promoting a positive, team-oriented work environment.
• Ability to regularly lift, move, and position merchandise throughout the work shift.
• Ability to safely use store equipment, including handheld devices, step stools, and dollies, in accordance with company policies. Certain equipment may only be operated by associates who meet applicable age requirements.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on the needs of the business.
• Ability to comprehend basic instructions, interpret documents, and apply them to daily tasks.
• Strong communication, organizational, and interpersonal skills.
• Associate must be able to read and understand English.
• Associate must be able to stay alert and productive during assigned work hours.

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.