head cashier 176 Pleasant Hill Ca

Ace Hardware Corporation; Kansas; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head Cashier to lead register operations and provide exceptional customer service. In this role, you'll ensure smooth transactions, assist in office duties, and maintain a welcoming environment for customers. This position offers the chance to develop leadership skills while working in a dynamic retail setting. Join a company that values service, teamwork, and excellence, and be part of a team dedicated to enhancing the customer experience. If you are passionate about retail and enjoy working with people, this opportunity is perfect for you.

Qualifications

• High School diploma or GED equivalent is required.
• Experience in retail and customer service is preferred.

Responsibilities

• Manage register transactions and ensure excellent customer service.
• Assist with office duties and maintain front end appearance.
• Train and develop new cashiers as needed.

Skills

Customer Service

Cash Handling

Retail Management

Problem Solving

Education

High School Diploma or GED

Tools

Cash Register

Computer Systems

Job description

Head Cashier

Head Cashier - Store 176 - Pleasant Hill, CA

Time Type: Full time

Posted: 25 Days Ago

Job Requisition ID: REQ-26513

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. We are looking for individuals who strive for personal and professional growth and who want to work with a company dedicated to serving our customers and communities.

Core Values

Service, Passion, Respect, Integrity, Teamwork, and Excellence.

General Summary

The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise and assisting the Assistant Manager, Operations in the completion of office duties.

Essential Duties & Responsibilities:

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Greet customers entering and throughout the store. Thank customers by name when possible.
• Project a friendly, outgoing demeanor; work well with customers and those supervised.
• Ensure excellent customer service from those supervised.
• Ensure all calls and pages are answered promptly, courteously, and effectively.
• Communicate any problem or issue that requires management assistance.
• Ensure fast, accurate, professional checkouts.
• Perform Cashier duties as needed to eliminate delays.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Ensure customers are greeted and thanked by name whenever possible.

Register Operations

• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
• Assist with register and computer problems, downloads, upgrades, and fixes as needed.

Cash Room Operations

• In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed.
• In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis.
• Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits.
• Verify weekend vault counts and randomly verify vault.

Office Operations

• Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.

Audit

• On an as-needed basis, assist the Assistant Manager-Operations in completing the quarterly audit checklist.
• Observe Cashiers for proper phone etiquette, greeting customers, and handling returns correctly.

Front End Appearance and Upkeep

• Keep the front end neat and clean at all times. Face and dust front end.
• Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Perform all other duties as assigned.

Leadership

• Communicate any merchandising, cost control, or sales idea to the General Manager for follow-up.
• Participate in store and Cashier meetings.
• Assist with training and development of new cashiers.
• Work with Assistant Manager-Operations to prepare for advancement.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• SERVICE – Amaze our customers, our associates, and our communities by delivering on our helpful promise.
• PASSION – Showing our love for the work we do, our customers, and our associates.
• RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger company.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• TEAMWORK – Together we can achieve extraordinary things.
• EXCELLENCE – A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs), and climbing.

Compensation Details

$15.75 - $18.00

For a full list of benefits and open positions, please visit us at: Ace Hardware Careers.

Equal Opportunity Employer

Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people.