Head Cashier

Natural Grocers Good4U; Los Alamos (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading grocery store is seeking a Head Cashier to manage front-end operations, train cashiers, and provide exceptional customer service. This full-time role requires a focus on customer satisfaction and operational excellence, with opportunities for career advancement and benefits including health insurance and paid time off.

Benefits

Birthday Bonus Pay

Paid Time Off

Health and Wellness Program

Employee Referral Program

Retirement Savings Plan with company match

Qualifications

• 1 year of cashiering experience preferred.
• 1 year of supervisory experience preferred.
• Ability to manage changing priorities.

Responsibilities

• Provide World Class Customer Service as the number one priority.
• Train and monitor cashiers.
• Complete Daily Sales Report and cashier closeout responsibilities.

Skills

Customer Service

Organization

Attention to Detail

Integrity

Responsibility

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $18.00/Hr.

Overview

The Job in a Nutshell: The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations. Applications are accepted by the date below, which may be updated if the hiring timeline is extended: 05/30/2025.

Responsibilities

Main Ingredients:

1. Providing World Class Customer Service and a positive customer experience as the number one priority.
2. Exemplifying integrity, responsibility, and excellence and adhering to all policies.
3. Training all cashiers and ensuring they:
4. Communicate about the {N}Power program with customers.
5. Notify customers that we donate $.05 to the local food bank for every transaction where a reusable bag is used.
6. Educate customers on the Nutrient to Know About.
7. Promote store seminars and events.
8. Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.
9. Issue and verify cash drawers.
10. Handle returns and overrides at the front end.
11. Address customer complaints appropriately.
12. Ensure front end sets are full and well-maintained.
13. Oversee completion of the front end task list daily.
14. Maintain all registers binders.
15. Direct cashiers to tasks during slow times at the register.
16. Perform general cashiering duties, including running a cash register, bagging groceries, and providing carry-out service.
17. Monitor, assign, and perform cart checks.
18. Answer the telephone.
19. Assist in managing special orders.
20. Monitor, assign, and grind nut butters.
21. Learn product locations across departments to assist customers.
22. Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
23. Work a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
24. This position has limited Manager on Duty responsibilities but is not intended to be the overall Manager on Duty for the store.

All employees are expected to be “hands on” and do whatever it takes to get the job done and help the company thrive.

Qualifications

Recipe for Success:

1. High School diploma, GED, or equivalent preferred.
2. Experience in retail, preferably in a grocery or natural foods environment.
3. 1 year of cashiering experience preferred.
4. 1 year of supervisory experience preferred.
5. Ability to pass food safety training and maintain certifications as required by law.
6. Ability to manage changing priorities and stay focused.
7. Sense of urgency in completing tasks.
8. Excellent customer service skills.
9. Highly organized with great attention to detail.
10. Ability to follow directions and complete tasks.
11. Must be cashier trained and able to count currency.
12. Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract and is subject to change. Employees must accomplish any tasks assigned by their manager or other store support staff, even if not listed here.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays
• Paid Time Off (sick days and vacation) increasing with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards)
• Regular pay increases
• Advancement and career development opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary benefits including hospital indemnity, accident insurance, long-term disability, and term life insurance
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA) with company contributions

Diversity Statement

We are committed to diversity and inclusion, believing that all people should experience health and wellbeing. We honor differences in gender, race, ethnicity, sexual orientation, religion, abilities, age, cultural backgrounds, thoughts, and ideas. We welcome everyone to join us in our mission.

Physical and Environmental Demands

Physical Capabilities:

• Ability to lift or carry up to 10 lbs. constantly, 11-20 lbs. frequently, 21-50 lbs. occasionally, and 51-100 lbs. with a team lift.
• Ability to push or pull up to 15 lbs. constantly, and 16-100 lbs. occasionally.
• Use of computer for data entry and mouse use occasionally.
• Walking, standing, fine motor tasks, gripping, bending, twisting, reaching constantly.
• Reaching above chest frequently; sitting, squatting, kneeling, climbing occasionally.

Environmental Requirements:

• Work with sharp tools, dust, fumes, and in congested areas frequently.
• Work with noise, cold, heat, wet, humid conditions, heights, and contact stress occasionally.