HDIS Installation Coordinator - Tukwila, WA

The Home Depot; Tukwila (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in consumer services is seeking an HDIS Installation Coordinator in Tukwila, WA. This role focuses on enhancing customer experience and managing job processes from initiation to completion. Candidates should possess strong communication skills and a high school diploma, with experience in home improvement preferred. Join a dynamic team dedicated to delivering exceptional service and operational efficiency.

Qualifications

• Must be 18 or older.
• Legally permitted to work in the U.S.
• Experience in home improvement or construction industry preferred.

Responsibilities

• Initiate and maintain communication with customers throughout the install process.
• Coordinate with internal and external partners to support branch operations.
• Manage job intake, review paperwork, and schedule services.

Skills

Customer service

Problem-solving

Communication

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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Position Purpose

The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. They are responsible for directing the flow of jobs based on business needs, monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections, completing job movement tasks, and managing the services process in the branch. They serve as the main point of contact between the customer and The Home Depot for all job-related needs. The role involves meeting performance metrics related to paperwork completion and efficient job movement, aiming to install 100% backlog.

Key Responsibilities

1. Customer Experience (35%) - Initiate and maintain communication with customers throughout the install process, ensure timely follow-up, resolve questions, and support job-related issues from sale to post-installation.
2. Job Process Support (25%) - Coordinate with internal and external partners, support branch operations, handle customer escalations, and assist with the smooth flow of jobs.
3. Operations (40%) - Manage job intake, review paperwork for accuracy, coordinate payments, schedule inspections, enter data, order materials, process labor bills, and schedule services as needed.

Reporting and Travel

• Reports to the District Installation Manager
• No direct reports
• Overnight travel less than 10%

Physical and Working Conditions

• Primarily seated with opportunities to move; occasional lifting of light items
• Indoor work environment with infrequent unpleasant conditions

Minimum Qualifications

• Must be 18 or older
• Legally permitted to work in the U.S.

Preferred Qualifications

• Experience in home improvement or construction industry and clerical work
• Excellent interpersonal, customer service, problem-solving skills

Education and Experience

• High school diploma or GED
• At least 1 year of work experience

Skills and Competencies

• Self-motivated with initiative
• Strong communication skills
• Organized, detail-oriented, able to work in a fast-paced environment
• Proficient in Microsoft Office
• Ability to manage multiple tasks and maintain accurate records

Additional Details

• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services