HDH IT Program Manager

University of California - San Francisco; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

The University of California - San Francisco seeks an IT Program Manager to lead all technology workstreams for the new Helen Diller Hospital. This role ensures effective planning, risk management, and alignment between technology and clinical operations.

The ideal candidate will possess extensive experience in healthcare technology, project management, and a strong ability to collaborate across multiple domains. A Bachelor's degree and significant project management experience are required, with a preference for those holding advanced degrees and certifications.

Qualifications

• 8+ years of progressively responsible experience in program or project management.
• Advanced knowledge of project management principles.
• Experience leading large-scale healthcare construction projects.

Responsibilities

• Manage and integrate scope, schedule, and budget across multiple IT workstreams.
• Track and manage program-level risks and dependencies.
• Deliver comprehensive project reporting including budget updates and forecasts.

Skills

Project management

Healthcare technology delivery

Leadership

Vendor negotiation

Problem-solving

Education

Bachelor's degree in IT, Computer Science, Business Administration, or related field

Project Management Professional (PMP) certification

Master's degree in healthcare, engineering or information systems management

Job description

The IT Program Manager provides strategic and operational leadership for all technology workstreams supporting the new Helen Diller Hospital at Parnassus Heights. This role leads coordinated planning, design, and execution of technology infrastructure, applications, cybersecurity, and end-user systems to ensure readiness for a safe, seamless hospital opening. The Program Manager coordinates across UCSF Health IT, Design & Construction, Facilities, and Clinical Operations, delivering executive-level oversight, governance, and risk management for this enterprise‑critical initiative. This role ensures alignment between technology deployment, workflow adoption, and operational readiness, integrating technical, clinical, and facilities activation planning.

Responsibilities

• Managing and integrating scope, schedule, and budget across multiple IT workstreams.
• Tracking and managing program-level risks, issues, and dependencies with structured mitigation and escalation processes.
• Delivering comprehensive project reporting including capital budget updates, forecasts, variance analysis, and cash‑flow tracking, while also identifying ongoing operating budget requirements.
• Coordinating governance and executive reporting, ensuring clear visibility into progress, risks, and decision points.
• Overseeing development, validation, and distribution of operational run books to technical and operational owners before project completion, ensuring sustainable handoff to operations.

Explicit Strategic Outcomes

• On‑time, on‑budget delivery of all IT scope aligned to hospital construction milestones.
• Seamless operational transition ensuring minimal to zero disruption to clinical operations at go‑live.
• Achievement of project KPIs in technology performance, reliability, and sustainability.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Healthcare Administration, or a related field, and/or equivalent experience/training.
• Minimum 8+ years of progressively responsible experience in program or project management, including significant experience leading large, complex healthcare technology initiatives.
• Requires advanced knowledge of project management principles, theories, and concepts.
• Experience leading technology delivery for large‑scale healthcare construction or hospital activation projects.
• Working knowledge of technology‑related initiatives and an understanding of impact to the organization of such initiatives.
• Demonstrated capacity to anticipate obstacles and plan for contingencies; demonstrated attention to detail; demonstrated ability to determine relevance and prioritize tasks.
• Demonstrated effective writing skills.
• Proven leadership ability; effective problem‑solving skills; demonstrated ability to put forth persuasive arguments.
• Effective skill at tracking effort and project progress; demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope; demonstrated expert organization and project management skills; understands the cost impact of projects, project tracking tools and metrics.
• Experienced mentor and leader of teams with experience leading a team of technology professionals.
• Ability to lead matrixed teams across IT, Facilities, and Clinical domains.
• Ability to work in a highly collaborative manner in order to achieve results that are significant in scope.
• Strong vendor negotiation and contract management skills.
• Ability to influence without direct authority across executive and operational levels.
• Strong business acumen and stakeholder alignment capabilities.

Preferred Qualifications

• Master's degree, ideally with focus on healthcare, engineering, or information systems management.
• Experience navigating California HCAI requirements, healthcare licensing, and accreditation processes impacting technology infrastructure.
• Advanced knowledge of all aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery.
• Has a thorough understanding of how programs relate to other business strategies and initiatives; demonstrated ability to integrate critical information across disciplines.
• Demonstrated ability to effectively communicate with executive-level management on a regular basis.
• Experience analyzing highly complex projects with broad impact to the institution; demonstrated ability to manage project progress within time and budget constraints.
• Project Management Professional (PMP) or PgMP (Program Management Professional) certification.
• ITIL Foundation or higher.
• Lean Six Sigma or Change Management certification (Prosci, ACMP).
• Healthcare Construction Certificate (HCC) or Certified Health Care Constructor (CHC) or equivalent.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.