HD Power Outage Management - Customer Portfolio Manager - CPM CS TX -

GE Vernova; Town of Texas (WI); Remote; USD 119,000 - 166,000; Full time

Job summary

Join GE Vernova as a Customer Portfolio Manager, focusing on outage management and customer satisfaction within the Gas Power sector. This role requires strong leadership and operational judgment, with responsibilities including managing customer relations, ensuring service delivery, and improving business strategies. Candidates should possess a degree and significant experience in a related field, along with excellent communication and management skills.

Benefits

Healthcare benefits

Retirement savings plan

Tuition assistance

Paid parental leave

Life insurance

Qualifications

• Minimum of 7+ years of Outage Management experience.
• Technical Field knowledge of Heavy Duty Gas Turbine/Steam Power Equipment required.
• Ability to lead and manage customer communications effectively.

Responsibilities

• Act as the liaison between internal/external organizations and assigned customers.
• Oversee Gas Power warranty and commercial considerations.
• Develop and manage outage parts planning and communication.

Skills

Communication

Time Management

Leadership

Operational Judgment

Education

Bachelor’s Degree from an accredited University

Associates degree plus 7 years of experience in power generation

Tools

Microsoft Excel

Microsoft Power Point

Job description

HD Power Outage Management - Customer Portfolio Manager - CPM CS TX -

Join to apply for the HD Power Outage Management - Customer Portfolio Manager - CPM CS TX - role at GE Vernova

HD Power Outage Management - Customer Portfolio Manager - CPM CS TX -

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Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What Impact You’ll Make

As the Site Customer Portfolio Manager located at our Client's site in the greater area of Corpus Christi South Texas with a dynamic customer base you will need to demonstrate accountability for functional, business, and broad company objectives for Gas Power within GE VERNOVA.

You will be responsible for the profitability and customer satisfaction for assigned contract/s and customer obligations, fulfill service agreement obligations, fixed price, material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.

Your high levels of operational judgment are required to achieve objectives under our SQDC principles.

The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

What you’ll do

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity for this Portfolio located in the South West / Houston area.
• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer at the site.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GEV.
• Be responsible for developing outage scope/communicating scope to the field services team.
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
• Provide leadership in owning and driving all emergent/forced outage matters to resolution.
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GEV network.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.
  
  

What you’ll bring: (Basic Qualifications)

• Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
• Minimum of 7+ years of Outage Management with Technical Field knowledge of Heavy Duty Gas Turbine/and or Steam Power Equipment experience
  
  

What Will Make You Stand Out

• You have a passion for leading by example with exceptional communication skills, time management and leadership in a proactive service environment;
• Including excellent Presentation skills with advanced knowledge in Microsoft tools such as excel, and Power Point is strongly desired
• You are someone who brings vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position’s objectives
  
  

Other Eligibility Requirement

• National Relocation offered to Texas US area only
• Must be legally authorized to work in the United States
• No Sponsorship nor is Immigration service offered
• This position also requires inter-company travel up to 50% of the time.
  
  

Benefits Available to You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
  
  

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.

About GE Gas Power

GE Gas Power engineer’s cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders, and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $ 119,600.00 - 165,500.00 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, geographic location, and skill set.

This position is also eligible for a 15% annual performance bonus. This position will stay open on the career website until at least April 15th. 2025

The Company pays a geographic differential of 110%,120% or 130% of salary in certain areas of the USA.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”).

Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

• This is a remote position
  
  

Application Deadline: June 18, 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Electric Power Generation

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