HCVR Food Service Associate, Brew Brothers (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort; Carrollton (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Harrah’s Cherokee Casino Resort in Carrollton, GA is seeking a Food Service Associate to deliver prompt, friendly table service in a lively casino dining environment. You will greet guests, take and deliver food and beverage orders, process payments, and keep work areas clean while upholding Caesars service standards.

This role requires strong guest service, clear communication, teamwork, and the ability to multitask in a fast-paced setting.

Qualifications

• Six months of prior food service experience is preferred.
• Must be 21 years of age or older.
• A high school diploma or GED is preferred.

Responsibilities

• Greet guests and take orders at the table.
• Deliver food and beverage items promptly.
• Process payments accurately.
• Maintain a clean and organized dining area.
• Support responsible alcohol service.
• Assist teammates to ensure smooth restaurant operations.
• Uphold regulatory, departmental, and Caesars policies.

Skills

Guest service

Communication

Teamwork

Multitasking

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

JOB DESCRIPTION

JOB TITLE:

Food Service Associate

GRADE/FLSA STATUS:

H8-Non-Exempt

BADGE TYPE/COLOR:

Key-Blue

DIVISION:

Food & Beverage

DEPARTMENTS:

The Smokehouse Coop, Guy Fieri, Selu Garden Cafe, Gordon Ramsay, Food Market, Brew Brothers, Amici Italia, Truffles Pub

REPORTS TO:

Supervisor, Food Service

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary.”
• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

JOB SUMMARY

The Food Service Associate delivers an exceptional dining experience by providing prompt, friendly, and attentive table service to all guests. This role greets guests, takes and delivers food and beverage orders, processes payments accurately, and ensures each table receives consistent, high-quality service throughout the visit. The Food Service Associate maintains a clean and organized work environment, completes required side work, supports responsible alcohol service, and assists teammates as needed to ensure smooth restaurant operations. The position upholds all regulatory, departmental, and company policies while promoting the service culture, values, and Code of Commitment of Caesars Entertainment.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values

• Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
• Support departmental goals by following established procedures, standards, and work practices.
• Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.

Operational Excellence

• Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
• Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
• Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.

Quality & Performance

• Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
• Meet performance expectations related to productivity, accuracy, and service quality.
• Support process improvements by adopting new procedures and providing feedback when requested.

Guest Experience & Brand Excellence

• Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
• Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
• Help maintain a clean, organized, and welcoming environment that enhances the overall experience.

Teamwork & Growth

• Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
• Participate in training and skill-building activities to support personal growth and job proficiency.
• Demonstrate reliability, accountability, and professionalism that strengthen team performance.

WHAT YOU WILL NEED

• Must be 21 years of age or older.
• A high school diploma or GED is preferred.
• Six months of prior food service experience is preferred.

ADDITIONAL REQUIREMENTS

• Strong guest service, communication, decision-making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
• Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail-oriented with a strong work ethic and desire for continued growth.
• Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift and carry up to 25 pounds, possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.), and respond to visual and auditory cues.
• Effective in fast-paced, high-pressure environments; able to communicate clearly in English and follow instructions accurately.
• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer.

5.20.26

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.