HCV Intake Specialist

Denver Housing Authority; Denver (CO); On-site; USD 46,000 - 58,000; Full time

Job summary

The Denver Housing Authority (DHA) is seeking a Maintenance Tech II at multiple locations. The HCV Intake Specialist role focuses on HUD VASH, Special Programs, Project-Based and Tenant-Based Vouchers, ensuring HUD compliance, document management, and proactive issue resolution to maintain program integrity.

Union classified; non-exempt; salary range provided from $46,169.50 to $57,711.45. The position involves processing referrals, annual reviews, admissions, interim changes, leasing, and rent

Qualifications

• High School diploma or GED required.
• Two (2) years of clerical experience.
• Knowledge of all HCV programs preferred.
• Previous Housing Authority or non-profit experience not required but preferred.

Responsibilities

• Provides direct customer service and technical assistance to HCV residents including assistance in making application, completing intake documentation, and coordinating lease-up.
• Assists in maintaining and monitoring waiting list by maintaining contact with applicants, removing names of applicants who have lost eligibility, moved away, found other accommodations etc.

Skills

Clerical skills

HCV programs knowledge

Education

High School diploma or GED

Job description

Maintenance Tech II - Multiple Locations

J oin the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.

This role is classified as non-exempt and is a clerical II position . The hiring range is $46,169.50 to $57,711.45.

The role is union classified.

Summary of Job

The HCV Intake Specialist supports various Housing Choice Voucher (HCV) programs, with a focus on the HUD VASH program, HUD Special Programs, Project-Based Vouchers, and Tenant-Based Vouchers. The role emphasizes compliance with HUD regulations, effective document management, participant support, and proactive issue resolution to maintain program integrity. It involves managing various Housing Choice Voucher (HCV) program tasks, including processing referrals, annual reviews, admissions, interim changes, leasing, and rent increase requests while ensuring compliance with HUD regulations and organizational policies.

Essential Duties and Responsibilities

• Provides direct customer service and technical assistance to HCV residents includes assistance in making application, completing intake documentation, and coordinating lease-up.
• Assists in maintaining and monitoring waiting list by maintaining contact with applicants, removing names of applicants who have lost eligibility, moved away, found other accommodations etc.
• Meets with applicants to assist them with completing applications, explain detailed requirements and obtain required documents (e.g., income verification, bank records, birth certificates, social security numbers, and picture identification).
• Completes review of submitted application and supporting documents and determine eligibility for the public housing or voucher program and any preferences. Notify applicants of decision and place name on list.
• Set up and maintain a file for each applicant that contains all documents, correspondence, interview notes etc.
• Notifies applicants of availability of a housing unit or voucher and verifies continued eligibility.

Minimum Qualifications

• High School diploma or GED
• Two (2) years of clerical experience.
• Knowledge of all HCV programs preferred.
• Previous Housing Authority or non-profit experience not required but preferred.

At the Denver Housing Authority, we understand that not everyone may meet every qualification outlined in this job posting. We strongly encourage individuals from all backgrounds to apply, as we value diverse experiences and perspectives. We consider comparable experiences and skills, and we believe that a workforce reflective of the communities we serve is essential to our mission. If you are passionate about making a difference and believe you can contribute to our team, we would love to hear from you!

Working Conditions and Environment

Environment: Work is performed primarily in a standard office setting with some travel to different sites and locations; incumbents may be required to work extended hours including evenings and weekends. Required to work in the Central Office at least 3 days a week.

Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; occasionally move about inside the office to access file cabinets, office machinery, etc. to position oneself in order to operate all equipment; frequently moves items weighing up to 20 pounds across office for various needs; constantly operates a computer and other office equipment; to travel to other locations using various modes of private transportation; and to verbally communicate to exchange information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer) to be able to operate computer screens and printed documents; and to operate assigned equipment.