HCV Housing Specialist

Housing Authority of Billings; Billings (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

Housing Authority of Billings is seeking a Full-Time HCV Housing Specialist in Billings, MT. This onsite role supports clients seeking housing assistance, with a pay rate of $22.00 per hour and a Monday–Friday 8:00 AM–5:00 PM schedule.

You will intake applicants, assess eligibility, manage case files, and guide clients through housing options while coordinating with landlords and partners to resolve issues. Strong organizational, communication, and empathy skills are essential.

Qualifications

• Experience in housing assistance programs or public service is a plus.
• Knowledge of HUD/HomeFront policies and Housing Choice Voucher guidelines is important.
• Ability to maintain accurate records and manage case files with attention to detail.

Responsibilities

• Facilitate client intake and eligibility assessments for housing programs.
• Manage case files and maintain accurate records.
• Assist clients in understanding housing options and program regulations.
• Communicate with landlords and community partners to resolve issues.

Skills

Customer service

Conflict resolution

Data entry

Microsoft Office

Communication skills

Organizational skills

Problem-solving

Empathy

Team collaboration

HCV eligibility knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join the Housing Authority of Billings as a Full-Time HCV Housing Specialist, where you'll play a vital role in shaping the community. This onsite position, located at 2415 1st Ave N, Billings, MT, offers a unique opportunity to make a meaningful impact on the lives of individuals and families seeking housing assistance. With a competitive pay rate of $22.00 per hour, you'll be rewarded for your hard work while engaging in fulfilling interactions with clients and coworkers. This role empowers you to provide critical resources and services that help foster stability and growth within our community.

You won't just be filling a position; you'll be contributing to the mission of public service and creating a lasting difference in the lives of those you serve.

Your day to day as a HCV Housing Specialist

As a new HCV Housing Specialist at the Housing Authority of Billings, you'll engage in a variety of tasks designed to support housing assistance programs. Each day, you'll facilitate client intake and eligibility assessments, ensuring applicants meet program requirements. You'll manage case files, maintain accurate records, and assist clients in understanding their housing options and program regulations. Regularly communicating with landlords and community partners will be essential, as you'll help resolve issues and foster positive relationships.

Your schedule will be Monday through Friday, from 8:00 AM to 5:00 PM, providing a structured work environment. Expect to participate in ongoing training and meetings to enhance your knowledge and skills in housing programs. This role demands strong organizational skills, empathy, and the ability to work collaboratively in a team-focused atmosphere, making every day unique and impactful.

Would you be a great HCV Housing Specialist?

To thrive as a Full-Time HCV Housing Specialist with the Housing Authority of Billings, several key skills and competencies are essential. A solid understanding of HUD/HomeFront policies and Housing Choice Voucher (HCV) program guidelines will be crucial for navigating the complexities of housing assistance. Effective file management and record-keeping abilities will aid in maintaining accurate case files and ensuring compliance with annual and interim rent review procedures.

Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is necessary for efficient data entry and information processing. Strong attention to detail and organizational skills will help you manage multiple tasks effectively, while excellent written and verbal communication skills are vital for interacting with clients and stakeholders. Furthermore, conflict resolution and customer service skills will enable you to handle difficult situations with ease, while critical thinking and problem-solving abilities will empower you to address challenges innovatively.

Lastly, the ability to work respectfully with low-income, elderly, or disabled persons is essential, along with the capability to obtain HCV Eligibility and Occupancy certification within one year.

Knowledge and skills required for the position are:

• Knowledge of HUD/HomeFront policies and Housing Choice Voucher (HCV) program guidelines
• File management and record-keeping
• Annual and interim rent review procedures
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Data entry and information processing
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Conflict resolution and customer service skills
• Critical thinking and problem-solving
• Ability to relate to and work respectfully with low-income, elderly, or disabled persons
• HCV Eligibility and Occupancy certification (or ability to obtain within one year)