HCV Clinical Coordinator (Clinical Research Assistant 2)

Oregon Health & Science University; Portland (OR); Remote; USD 50,000 - 70,000; Full time

Job summary

Oregon Health & Science University seeks an HCV Clinical Research Assistant 2 for patient outreach and data management in hepatitis C care. This position involves registering patients, organizing clinical data through EPIC software, and liaising with healthcare providers to facilitate tele-health services. Ideal candidates hold a relevant degree and possess strong communication and customer service skills.

Qualifications

• Bachelor’s degree or significant relevant experience required.
• Demonstrated customer service and communication skills essential.
• Ability to manage multiple projects and tasks simultaneously.

Responsibilities

• Organize and manage clinical data for patient care.
• Communicate effectively with peers and providers.
• Assist with patient registration and scheduling.

Skills

Customer service

Communication

Analytical skills

Organizational skills

Team collaboration

Education

Bachelor’s degree in relevant field

Associate Degree AND 2 years of relevant experience

3 years of relevant experience

Tools

EPIC software

MS Excel

Oracle

Access

Word

PowerPoint

Job description

Department Overview

The HCV Clinical Research Assistant 2 will provide seamless connection between providers, Peers and patients to facilitate tele-health Hepatitis C care utilizing a harm-reducing and trauma informed approach. Job responsibilities include but are not limited to: Registering patients with OHSU, scheduling and managing clinical data in EPIC, and practicing closed-loop communication with Peers and providers through secure platforms. The HCV Clinical Research Assistant 2 will also access and organize clinical data in partnership with multiple laboratory platforms, communicate results to providers and Peers. The HCV Clinical Research Assistant 2 will capitalize on experience in health services to support patient’s as they progress through the steps of care needed to become cured of Hepatitis C. Remote work-location.

Function/Duties of Position

Key Responsibilities & Performance Standards

Maintain Clinical Data and Records:

• Receives and organizes clinical data from various sources.
• Uploads into EPIC HER
• Enters data into secure databases and provides weekly and/or monthly reports to study team about participant clinical outcomes
• Communicates clinical data to peers and patients

Liaison with Peers:

• Promptly communicates with Peers via secure software (such as SpokMobile) or phone
• Register patients with OHSU
• Schedule patients in EPIC (completes OHSU PAS training)
• Assists peers in prioritizing patients for outreach and clinical follow up
• Assists in Peer training initiatives

Liaison with Providers:

• Promptly communicates with Providers via secure means to arrange tele-health visits
• Assists providers with communication and outreach to Peers and patients

Data Management:

• Tracks patient data regarding hepatitis C via the EPIC “Episode of Care” and other secure platforms such as OneDrive
• Works closely with the study’s Principal Investigators and Peer Supervisor to assure data quality

Required Qualifications

• Bachelor’s degree in relevant field; OR
• Associate Degree AND 2 years of relevant experience; OR
• 3 years of relevant experience OR
• Equivalent combination of training and experience

Preferred Qualifications

• Bachelor’s Degree in relevant field
• Must have demonstrated excellent customer service skills both on the phone and in person.
• Must possess energy and drive to coordinate multiple projects simultaneously.
• Ability to use tact and diplomacy to maintain effective working relationships.
• Must have excellent communication, analytical and organizational skills: both written and verbal.
• Must be proficient with computers running Windows and PC applications e.g. MS Excel, Oracle, Access, Word and PowerPoint as well as proficiency with HER software EPIC.
• Ability to work independently and as part of a team while being collaborative in resolving problems.
• Ability to prioritize multiple tasks at one time
• 2 years or more experience in a relevant field
• Experience with people who inject drugs, Hep C or HIV
• Must possesses valid driver’s license;
• Within 1 month of hire, person must complete Certification in the Protection of Human Research Subjects (i.e., CITI)

Additional Details

Monday – Friday from 9:00am to 5:00pm. Primarily days with additional hours, including on weekends as needed. Possible travel between clinic sites and OHSU Campus. Not to exceed 40 hours per week.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [e-mail].