HCS IT Business Analyst - Boone, NC

UNC Health Care; Boone (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

UNC Health Care in Boone, North Carolina, is seeking a Business Analyst/PM liaison to translate business needs into technical solutions. The role analyzes operations, partners with IT to automate processes, and supports system implementation across UNC Health Care.

The position is full time, onsite in Boone with a standard 40-hour workweek. Salary ranges from $28.87 to $41.50 per hour; offers are determined by experience and equity within UNC Health Care.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
• Two (2) years of experience as a business analyst or project manager with a Bachelor's degree.
• Four (4) years of experience with an Associate's degree; six (6) years with a high school diploma or GED.

Responsibilities

• Actively participates in evaluating systems to standardize across the health system and support best practices.
• Analyzes user requirements and procedures to automate processing and improve system flow.
• Collaborates with IT support to provide excellent customer service to business units.
• Tests new/revised software and directs end-user testing and script creation.
• Interfaces with external vendors to support implementation and development.

Skills

Analytical skills

Communication skills

Team player

Multitasking

Customer focus

Education

Bachelor's degree in CS/IS or related field

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Analyzes business unit(s) operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. Enhances the organization by driving the evolution of customer-oriented, cost effective, and integrated business solutions.

This position works onsite in Boone, North Carolina.

Responsibilities

1. Actively participates in the evaluation of systems to ensure standardization across the health system based on best practices and regulatory compliance. Participates in designated committees to develop an understanding of and facilitate business and clinical needs for technology. Collaborates with organizational project teams to ensure system development and implementation supports best department practices and workflow efficiency.


2. Analyzes user requirements, procedures, system capabilities and issues to automate processing or to improve existing system flow by working directly with departments within the organization to understand business processes, analyze current operational procedures, identify and resolve issues, and learn specific system requirements and specifications.


3. Collaborates with IT support to provide exemplary customer service to all business units.


4. Ensures that new/revised software produces desired results by testing its functionality, directing end-user involvement in testing and piloting with end-users to include the creation/revision of test scripts.


5. Interfaces with external vendors to support the implementation and development and delivery process.


6. Maintains solid technical competence of assigned customer systems while understanding the integration and interaction of all supported systems. Improves work processes by applying standard methodologies for business and clinical. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business unit(s) supported to enhance the enterprise's competitive edge.


7. Participates in implementation of new and updated technology projects throughout the organization.


8. Participates in the problem management process to include reporting defects/problems, performing simple diagnostics to either resolve issues or obtain diagnostics to assist in investigating and resolving problems.


9. Reviews computer system capabilities and workflow to determine if requested application or modification is possible within existing systems.


10. Translates high level business requirements into functional specifications and educates the IT organization on the direction of the business. Assists in the business process redesign and documentation as needed for new technology. Prepares educational/ instructional materials (system documentation, workflow/ program flowcharts) to document business processes and system information.

Other Information

Education Requirements

• Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• If a Bachelor's degree: Two (2) years of experience as a business analyst or project manager.


• If an Associate's degree: Four (4) years of experience as a business analyst or project manager.


• If a High School diploma or GED: Six (6) years of experience as a business analyst or project manager.

Knowledge/Skills/and Abilities Requirements

• Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Affiliate Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$28.87 - $41.50 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Boone

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.