HCS Instructional Designer - Willow/Pharmacy

UNC Health; North Carolina; Hybrid; USD 43,000 - 61,000; Full time

Job summary

UNC Health in North Carolina is seeking a Training & Instructional Design professional to analyze, design, and simulate the EMR system. You will create, conduct, and maintain training programs related to Epic EMR for pharmacy workflows across inpatient and retail settings.

This role bridges central pharmacy operations and prescription handling, including order verification, barcode scanning, e-prescribing, and dispensing.

Qualifications

• Requires Associate's degree in Adult Education, Business Administration or related field.
• Experience designing and delivering training solutions for EMR systems is desirable.
• Ability to bridge inpatient and outpatient workflows within Epic pharmacy processes.

Responsibilities

• Analyzes, tests, and selects training techniques and software; designs collateral and online modules.
• Builds and maintains training environments and materials.
• Delivers EMR application training to staff; supports order verification, medication administration, and e-prescribing workflows.
• Manages project tasks across departments; coordinates timelines and communications for training.
• Develops training plans and schedules, updating policy and procedure documentation.

Skills

Instructional design

EMR training

Training delivery

Project coordination

Education

Associate's degree in Adult Education, Business Administration or related field

Tools

Epic

Courseware design software

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

This position is responsible for analysis, design, and simulation of the EMR system. Creates, conducts, and maintains training programs related to EMR. Creates process change by integrating new processes with existing procedures. Communicates with staff and participates in the implementation of these changes with impacted teams. The ideal candidate will demonstrate strong expertise in Instructional Design with a focus on Pharmacy workflows within Epic, including the support of both inpatient and outpatient environments. This individual must bridge two distinct pharmacy models: acute care (central pharmacy, sterile compounding, clinical verification) and retail care (prescription intake, insurance adjudication, patient counseling). This role requires experience designing and delivering training solutions that support order verification, medication administration, barcode scanning, e-prescribing, and retail dispensing.

Responsibilities

• Analyzes, tests, and selects courseware design software and training techniques to be used. Designs training program collateral. Develops and programs online courseware and assessments that support the specific work requirements of the user. Adapts training design materials to align with the user's level of responsibility. Analyzes operational process and workflows essential to curriculum design.
• Builds, tests, and maintains the training environment.
• Conducts training/instruction of EMR applications, methods, and processes.
• Develops and manages project tasks on EMR, ensuring the development/creation of training programs. Identifies required activities and task dependencies across departments, resolving process issues, managing schedules, and collaborating with ISD, members of the project team and targeted users. Defines the EMR application as it relates to the organization's specific work flows.
• Develops short and long-term training schedules ensuring appropriate resources are secured and proper communications are released advertising availability of training.
• Develops training plans, manner of delivery, and instructional methods, including tools, tips, and other ideas promoting user self-reliance. Manages updates to policy and procedure documentation related to training.
• Plans, schedules, supports and communicates project goals, milestones, and deliverables.
• Provides user support. Serves in a liaison capacity with the user community on problem solving and identifying improvement to new and existing operational systems.

Other Information

Education Requirements

• Associate's degree in Adult Education, Business Administration or related field

Licensure/Certification Requirements

• No licensure or certification required.
• Epic certification within six (6) months from date of hire.

Professional Experience Requirements

• No prior experience required.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Training User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $31.04 - $44.62 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.