HCM Payroll Specialist II

Insperity; Georgia; On-site; USD 42,000 - 54,000; Full time

Job summary

Insperity, a leading provider of scalable HR solutions, seeks a Payroll Specialist I to support new and existing clients with accurate, timely payroll processing and responsive service. You will troubleshoot issues, educate customers, and collaborate with internal teams to deliver a premium Insperity experience.

Requirements include a High School Diploma or equivalent, 1–2 years in payroll service bureau operations, strong communication, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree preferred.
• 1–2 years in payroll service bureau operations.
• Strong communication and customer service skills.
• Proficient with Microsoft Office; ability to learn payroll software.
• Ability to work collaboratively with internal teams.

Responsibilities

• Adheres to customer centric processes and procedures that drive delivery of premium service.
• Responds timely to customer requests.
• Collects new customer data and reconciles wage detail for initial payrolls where required.
• Leverages internal resources to provide exceptional client service and keep stakeholders informed.
• Maintains schedule flexibility to accommodate clients’ needs.
• Escalates complex client issues and follows through to resolution.

Skills

Customer service

Communication

Microsoft Office

Teamwork

Payroll knowledge

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Excel

Payroll software

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility:

Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth:

Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being:

Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for creating a “Premium” experience for customers through timely transition of new customers, support of existing customers, and support of payroll processing. This role troubleshoots situations, educates the clients, develops relationships, and creates the environment to demonstrate the depth, breadth and level of care that creates value in the Insperity relationship. The HCM Payroll Specialist I provides support to clients, focusing on customer service, core competencies in teamwork and basic competency of software system required for client support.

Responsibilities:

• Adheres to existing customer centric processes and procedures that drive delivery of premium service.
• Responds timely to customer requests.
• Collects new customer data timely, reconciles wage detail and processes initial payrolls timely where required.
• Leverages internal resources to provide exceptional client service, meets deadlines and keeps stakeholders informed of resolution status.
• Maintains flexibility in schedule to accommodate clients’ needs.
• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks in a timely manner; self-imposing standards of excellence rather than having standards imposed.
• Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties. Adjusts effectively while working with different clients who have different structures, processes, requirements, or cultures.
• Supports processes and procedures to ensure integrity and accountability for SOC-1 compliance.
• Adheres to processes and procedures that are scalable to support rapid growth with high quality.

Qualifications:

• High School Diploma or equivalent is required. Bachelor’s Degree is preferred.
• One to two years of experience in payroll service bureau operations supporting customers is required.
• Customer service skills in a team environment.
• Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment.
• Manages resources to budget and identifies and fulfills staffing needs.
• Broad based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
• Proficient in design and delivery of concise and clear presentations to a broad audience.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.