HB - Homebuyer Concierge

LHI Lennar Homes LLC; Tampa (FL); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Adoption assistance

Employee discounts

Job summary

Lennar is seeking a Homebuyer Concierge to guide buyers through construction and closing after a Purchase Agreement is executed. You will coordinate with Mortgage, Title, Construction, Sales, and Closing teams to ensure a seamless, on-time closing and exceptional customer service.

You will proactively manage backlog, set clear expectations, and keep buyers informed about build status. In-person attendance at community sites is required, with a focus on high-quality, defect-free homes.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Self-motivated with a proactive approach to customer engagement.

Responsibilities

• Serve as the buyer's point of contact from the execution of the Purchase Agreement through construction and closing.
• Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
• Set clear expectations with homebuyers, providing timely updates on build status and addressing questions or concerns.
• Coordinate introductions and meetings between homebuyers and key departments (Mortgage, Title, Construction, Sales, Closing).
• Ensure sales files and documents are complete, compliant, and prepared for closings.
• Track Salesforce Purchase Agreement milestones, including Conditional Loan Approval.
• Schedule Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer.
• Track milestone meetings with Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
• Coordinate document signing to ensure an on-time closing.

Skills

Customer service

Communication

Organization

CRM software

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

Microsoft Office

Job description

HB - Homebuyer Concierge We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through the construction and closing process. This role ensures a smooth transaction by coordinating communication between the buyer and various Lennar departments while maintaining exceptional customer service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Serve as the buyer's point of contact from the execution of the Purchase Agreement through construction and closing.
• Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
• Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns.
• Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing.
• Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
• Facilitate and track all Salesforce Purchase Agreement milestones, including: Conditional Loan Approval.
• Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer (typically at foundation completion, though timing may vary by product type).
• Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
• Coordinating document signing to ensure an on-time closing.

Your Toolbox

• High school diploma or equivalent required; college degree preferred.
• Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
• Ability to effectively manage multiple tasks and deadlines in a fast-paced environment.
• Self-motivated with a proactive approach to customer engagement.

Physical & Office/Site Presence Requirements: Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #CB-SALES #LI-JC2 #IND-SALES

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.
• To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We're Always Looking Ahead Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems. It's how we've become a leader in the homebuilding industry and why our Associates love working here. If you're interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you.

Work Where Everyone's Included We're committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we're all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It's why we created our Everyone's Included Advisory Council, and we'd love for you to be a part of our shared journey. Join Our Talent Network Join Our Talent Network: Welcome to the Lennar Community! We are tickled, delighted and happy that you've decided to join our Talent Community!