Hayward - Relationship Specialist 2 - Full Time - Onsite (No.CA)

Nuvision Federal Credit Union; Hayward (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is hiring a Relationship Specialist II to serve members in-person or by phone, guiding them to proper resolutions and handling transactions. The role combines concierge duties with lending support, account maintenance, and product referrals to meet service and revenue goals.

Under supervision, you will open new accounts, process loans, and assist with Mortgage, Investments, and Autoland referrals while maintaining confidentiality and professional conduct.

Qualifications

• 1 year experience in a similar position and loan experience; meeting service/performance goals
• Knowledge of Federal, State, and NCUA regulations including BSA, Reg CC, Reg D, Reg E
• Comprehensive knowledge of deposit products and services
• Working knowledge of loan products and system(s)
• Proven ability to garner business
• Empathetic and caring by Conversations that Matter
• Capable of working under pressure with interruptions
• Proficient using PC and Microsoft apps including Outlook, Word, Excel

Responsibilities

• Consults with members, identifies needs, offers solutions, and follows up in person or by phone
• Escorts members to destinations, handles funds, opens accounts, and originates loans
• Maintains accounts, issues/re-pins ATM/Debit Cards, updates info
• Recommends Mortgage, Investment, and Autoland products to members
• Ensures branch balances and reports suspicious activity
• Completes compliance training and participates in improvement activities
• Represents the Credit Union professionally and protects member confidentiality

Skills

Communication

Problem solving

Attention to detail

Verbal communication

Organizational skills

Education

NMLS Registered

Notary preferred

Tools

Outlook

Word

Excel

Job description

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

Sign-on bonus available for eligible external applicants! Contact us today to learn more!

The Relationship Specialist II (RS II) is a universal role that encompasses various duties and responsibilities of a concierge, RS I, ITM Rep and Relationship Manager I in order to serve our members as needed in-person or over the phone to sustain and support branch operations. Under general supervision, they will guide members to the proper destination for the appropriate resolution or assist them directly. The RS II performs a wide variety of job duties including, opening new accounts/sub-shares, receiving and disbursing cash, plastic card services, originating and processing loan applications, and referring Mortgage, Investments, and Autoland. The RS II also performs wide variety of account maintenance and transactions. Meeting and exceeding performance goals and revenue targets will be part of the RS II Minimum Performance Standards. The RS II ensures member transactions are processed in an accurate and timely manner to achieve the Credit Union’s member service objectives. The RS II is also responsible for providing operational support and exceptional member service while maintaining controls and safeguards. This role’s primary focus is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities

• Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. Calls on various call reports to garnish more business throughout the workday and during scheduled call nights throughout the month.
• Performs various job duties including but not limited to: Escorting members to appropriate destinations for the appropriate resolution, receiving and disbursing funds, opening new accounts/sub-shares, and originating loans. As needed, inputs, processes and funds consumer loan types such as Closed-end Signature and VISA.
• Performs a wide variety of account maintenance including issuing/re-pinning ATM/Debit Cards, changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts, notary services and issuing Cashier’s Checks.
• Recommends and refers appropriate products and services including Mortgage, Investment Services, and Autoland from having conversations that matter with members.
• Ensures the branch is in balance including the TCR.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Supports and participates in continuous improvement activities and Credit Union events such as: Car Sales, Open House and Open Enrollments contributing to the achievement of organizational objectives as well as department and individual goals.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Treats all team members and members with respect
• Other related duties as assigned.

Qualifications

• 1 year experience in a similar position and prior loan experience and reaching service and performance goals
• Knowledge of all applicable Federal, State and NCUA regulations, including but not limited to BSA, Regulation CC, Regulation D and Regulation E
• Comprehensive knowledge of all deposit account products and all services
• Working knowledge of loan products and associated system(s) (Loans PQ – loans decisioning system)
• Proven ability to garner business
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Capable of working under pressure and with frequent interruptions
• Proficient in the operations of a PC and Microsoft applications including Outlook, Word and Excel.
• Good verbal communication (in-person and over the phone), written communication, problem solving, member service, and organizational skills.
• Attention to detail.

Education

• Successful completion of all compliance related coursework
• NMLS Registered
• Notary preferred

Website: nuvisionfederal.com/career

Pay scale by applicable geographic work location

• Northern California: Min $23.20 - Mid $29.00 - Max $34.80

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

California Employee Privacy Notice

https://nuvisionfederal.com/disclosures/ccpa/

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future.

Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at [e-mail]. We will work with you to meet your needs in accordance with applicable laws.