Hawker

The Kraft Group & Affiliates; Foxborough (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Hawker is responsible for the safe service of food and beverages in a mobile capacity while providing exceptional service. They must be personable, professional, and able to work in an ever changing fast-paced environment.

Greet fans, serve alcohol responsibly, communicate menu offerings, and assist guests with stadium navigation. Uphold health standards, manage inventory, and adapt to event-specific duties with a professional demeanor.

Qualifications

• Strong customer service skills.
• Enjoy interacting with a diverse group of people.
• Interpersonal communication and teamwork.
• Maintain a positive and professional demeanor at all times.
• Organized and attentive to detail.
• Ability to work a flexible schedule including weekdays, weekends, nights and late hours.

Responsibilities

• Greet fans and provide friendly, efficient service.
• Serve alcohol safely in accordance with regulations.
• Explain menu offerings and pricing to guests.
• Direct guests and share stadium knowledge as needed.
• Keep bins, trays, and bags clean; follow health and safety standards.
• Count and secure inventory; organize products at shift end.
• Follow pre-shift notes and complete end-of-shift checkout with supervisor.
• Wear proper uniform on floor.
• Report equipment failures or safety hazards to supervisor.
• Undertake special projects and assignments as needed.

Skills

Strong customer service

Interpersonal communication

Teamwork

Positive demeanor

Organized and detail-oriented

Flexible schedule

Job description

SUMMARY

The Hawker is responsible for the safe service of food and beverages in a mobile capacity while providing exceptional service. They must be personable, professional, and able to work in an ever changing fast-paced environment.

Duties And Responsibilities

• Greet fans in a courteous manner while providing friendly and efficient service.
• Serve alcohol only in a safe and responsible manner adhering to state, federal and Stadium alcohol regulations.
• Understand menu offerings, pricing, and be able to communicate this to guests.
• Have a general knowledge of stadium and direct guests as needed.
• Ensure Hawker bins, carrying trays and bags are clean and ready for use, adhere to health and safety standards.
• Count and keep track of all inventory and help properly secure and organize product at end of shift.
• Follow the event pre-shift notes and provide service as described, check out with supervisor at the end of the shift.
• Always appear in proper uniform when on the floor or at assigned area.
• Record any equipment failures and/or safety hazards to supervisor.
• Special projects and assignments assigned.

Supervisory Responsibilities

• This position has no supervisory responsibility.

Skills And Qualifications

• Strong customer service skills
• Enjoy working and interacting with a diverse group of people
• Interpersonal communication and teamwork
• Maintain a positive and professional demeanor at all times
• Organized and attentive to detail
• Ability to work a flexible schedule including weekdays, weekends, nights and late hours

PHYSICAL DEMANDS

• Ability to stand or walk for long periods of time while selling food and beverage products
• Ability to lift, carry 25+lbs, bend, pull, reach, and push. May be required to reach upper levels of the stadium via walking inclined ramps
• Ability to work on main concourse, upper concourse, or plaza area as needed
• Must be able to work the full length of each Stadium event as assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Fast paced environment
• Densely populated on event days
• The noise level in the work environment is usually loud
• Position may require work in inclement weather to include heat, cold, rain, snow, and wind

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain a passing score on the TEAM Alcohol Safety Certification course.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.