Hawaii - Dental General Manager – Multi-Site Dental Operations

Rising Tide Dental Partners; Kaneohe (HI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

Job summary

Kokua Smiles, part of Rising Tide Dental Partners, is seeking an experienced General Manager to oversee day-to-day operational execution across Oahu dental practices. This multi-site leadership role supports Practice Managers, doctors, and support teams to improve EBITDA, production, and patient experiences.

You will travel regularly between Kokua Smiles locations, develop leaders, and drive budget planning and compliance with HIPAA/OSHA standards.

Qualifications

• Bachelor’s degree in business, healthcare administration, or related field.
• Three or more years of experience leading multi-site dental operations.
• Three or more years of experience directly leading and developing managers.
• Demonstrated success improving key performance indicators and organizational performance.

Responsibilities

• Oversee day-to-day operational execution across multiple Kokua Smiles practices on Oahu.
• Report directly to the Regional Manager and execute established organizational priorities.
• Support, coach, and develop Practice Managers and future leaders.
• Maintain a consistent in-person presence across practice locations.
• Improve production, collections, profitability, and overall operational efficiency.
• Monitor operational and financial performance, including EBITDA.
• Analyze key performance indicators and implement strategies to improve results.
• Partner with Practice Managers to strengthen accountability and follow-through.
• Standardize operational best practices while respecting the culture of each practice.
• Collaborate with doctors and practice teams to deliver exceptional patient experiences.
• Support provider onboarding and day-to-day operational readiness.
• Participate in budgeting, forecasting, and strategic planning.
• Ensure compliance with company policies, HIPAA, OSHA, and applicable regulatory requirements.

Skills

Leadership

Financial acumen

Communication

Problem solving

Willing to travel

Education

Bachelor’s degree in business, healthcare administration, or related field

Tools

Open Dental

Job description

About Kōkua Smiles and Rising Tide Dental Partners

Kōkua Smiles is a locally focused dental organization serving communities across Oʻahu through four convenient locations: Dental Care of Pearlridge, Honolulu Dental Care, Waiʻalae Dental Care, and Kāneʻohe Family Dental Care. Our teams are committed to providing compassionate, high-quality dental care while creating welcoming experiences for every patient who walks through our doors.

As part of Rising Tide Dental Partners, Kōkua Smiles benefits from the resources, operational support, and professional development opportunities of a growing multi-practice dental organization while maintaining the community-centered culture and individualized care of its local offices.

We believe exceptional patient care begins with an exceptional team. That is why we invest in mentorship, continued education, leadership development, and meaningful opportunities for growth. Whether someone is beginning a career in dentistry or bringing years of experience to our organization, our goal is to provide a supportive environment where team members can build lasting careers, strengthen their skills, and make a positive difference in the communities we serve.

Location: Oahu, Hawaii
Salary: $90,000–$100,000 depending on experience

Reporting to: Regional Manager

Kokua Smiles is seeking an experienced General Manager to oversee day-to-day operational execution across our dental practices on Oahu. This is a multi-site leadership position responsible for supporting Practice Managers, improving operational and financial performance, and ensuring consistent execution throughout the organization.

This role reports directly to and is supervised by the Regional Manager. It is not a Regional Director position and does not operate parallel to or above the Regional Manager.

About the Role

The General Manager will maintain a strong, hands‑on presence within our practices and work closely with the Regional Manager, Practice Managers, doctors, and support teams.

This individual will help build high-performing practices by developing team members, strengthening accountability, improving operational systems, and driving sustainable financial growth while preserving the culture of each office.

Key Responsibilities

• Oversee day-to-day operational execution across multiple Kokua Smiles practices on Oahu.
• Report directly to the Regional Manager and execute established organizational priorities.
• Support, coach, and develop Practice Managers and future leaders.
• Maintain a consistent in-person presence across practice locations.
• Improve production, collections, profitability, and overall operational efficiency.
• Monitor operational and financial performance, including EBITDA.
• Analyze key performance indicators and implement strategies to improve results.
• Partner with Practice Managers to strengthen accountability and follow-through.
• Standardize operational best practices while respecting the culture of each practice.
• Collaborate with doctors and practice teams to deliver exceptional patient experiences.
• Support provider onboarding and day-to-day operational readiness.
• Participate in budgeting, forecasting, and strategic planning.
• Ensure compliance with company policies, HIPAA, OSHA, and applicable regulatory requirements.
• Identify operational challenges and work with the Regional Manager to implement effective solutions.

Key Performance Indicators

Success in this role will be measured through performance and improvements in:

• EBITDA and practice profitability
• Production and collections
• Recall effectiveness
• Accounts receivable
• Payroll percentage and labor efficiency
• Overall operational performance

Qualifications

• Bachelor’s degree in business, healthcare administration, or a related field, or equivalent professional experience.
• Three or more years of experience leading multi-site DENTAL operations.
• Three or more years of experience directly leading and developing managers.
• Strong financial and operational knowledge, including experience with EBITDA, budgeting, forecasting, and performance management.
• Demonstrated success improving key performance indicators and organizational performance.
• Dental industry experience is mandatory
• Experience with Open Dental is preferred.
• Excellent leadership, communication, coaching, and problem-solving skills.
• Ability to balance strategic responsibilities with hands‑on operational execution.
• Ability and willingness to travel regularly between Kokua Smiles practice locations throughout Oahu.

Why Join Kokua Smiles?

Kokua Smiles is building a leading doctor‑led dental organization in Hawaii. We believe exceptional patient care begins with supported doctors, empowered teams, and strong operational leadership.

This is an opportunity to make a meaningful impact by developing people, improving practice performance, and helping Kokua Smiles continue building a strong and sustainable future across Oahu.

Compensation and Benefits

• Annual salary of $90,000–$100,000, based on experience
• Performance‑based bonus opportunity
• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• 401(k)
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

The pay range for this role is:

90,000 - 100,000 USD per year (Pearlridge Dental Care)