Hatchery Customer Success Leader

TARGAN Inc; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

TARGAN Inc in Raleigh, NC seeks a Customer Success Manager to act as the voice of the customer, ensuring poultry producers receive exceptional support and measurable value from TARGAN’s hatchery automation solutions. The CSM will strengthen long‑term relationships and guide adoption across operations.

You will work with hatchery personnel, Field Service Technicians, and Key Account Managers to optimize performance, deliver training, share feedback with R&D, and drive continuous improvement.

Qualifications

• Bachelor's degree in Business, Engineering, or related field, or equivalent experience.
• Proven experience with capital equipment and poultry hatcheries.

Responsibilities

• Serve as primary customer advocate and trusted advisor for hatchery-level stakeholders.
• Build strong, lasting relationships through on-site visits, proactive communication, and a deep understanding of customer operations.
• Maintain a strong customer focus to support TARGAN’s goals for growth, profitability, and service excellence.
• Analyze hatchery performance data to identify trends, opportunities, and challenges related to uptime, throughput, reliability, and cost of ownership.
• Provide actionable recommendations that help customers optimize their use of TARGAN systems.
• Support customers in understanding and capturing ROI, sharing key success metrics with producers and internal stakeholders.
• Deliver hands-on training and guidance to hatchery teams on TARGAN equipment, emphasizing best practices.
• Coordinate with FSTs and KAMs to ensure seamless service delivery and maintain data integrity across systems.
• Share customer insights with R&D, Product Management, and Marketing to support product improvements and brand positioning.
• Travel frequently within the assigned region—and internationally when required—to maintain strong customer engagement.

Skills

Customer relationship management

Fluency in English

Education

Bachelor's degree in Business, Engineering, or related field

Equivalent related professional experience

Job description

TARGAN Inc in Raleigh, NC seeks a Customer Success Manager to act as the voice of the customer, ensuring poultry producers receive exceptional support and measurable value from TARGAN’s hatchery automation solutions. The CSM will strengthen long‑term relationships and guide adoption across operations.

You will work with hatchery personnel, Field Service Technicians, and Key Account Managers to optimize performance, deliver training, share feedback with R&D, and drive continuous improvement.