Harvest Restaurant Host

The Ranch At Laguna Beach; Laguna Beach (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

The Ranch At Laguna Beach in Laguna Beach, CA is seeking an enthusiastic host/hostess. You will greet guests, seat them, and manage reservations to ensure a smooth dining experience.

Responsibilities include coordinating with servers, hosting OpenTable bookings, and communicating guest needs with the team to maintain exceptional service standards.

Qualifications

• Minimum of one year experience in public contact or customer service position required.
• Preferred restaurant/hospitality experience.

Responsibilities

• Greet guests in a professional manner using guests' names upon arrival and departure.
• Control the flow of work in the room by seating guests in a rotation of stations, while maintaining accurate guest lists and adhering to restaurant standards.
• Inform guests of daily activities and be able to “sell” The Ranch.
• Assign opening and/or closing servers' dining sections via iPad.
• Review dining sections for open tables to ensure completed lists of setups of all stations.
• Handle the reservation system, take incoming calls, and note reservations and special requests by guests.
• Review Open Table system to ensure reservations are not overbooked and confirm with guests via email or phone.
• Engage with guests using Forbes and The Ranch at Laguna Beach standards to ensure a positive experience.
• Communicate with servers and staff regarding special occasion guests.

Skills

Public contact

Customer service

Hospitality experience

Education

High school diploma

Job description

Job Details

Job Location: Laguna Beach, CA 92651

Salary Range: $19.00 - $19.00 Hourly

DUTIES & RESPONSIBILITIES

• Greet guests in a professional manner using guests name upon arrival and departure.
• Control the flow of work in the room by seating guests in a rotation of stations, while maintaining accurate guest lists and adhering to and enforcing all restaurant standards.
• Inform guests of daily activities and be able to “sell” The Ranch. Meet all phone etiquette standards.
• Assign opening and/or closing servers' dining sections via iPad.
• Review dining sections for open tables to ensure completed lists of setups of all stations.
• Handle the reservation system, take incoming telephone calls, and note reservations and special requests by guests.
• Review Open Table system to ensure reservations are not overbooked. Email and call guests to confirm reservations.
• Engage with guests using FORBES and the Ranch at Laguna Beach standards to ensure a positive experience.
• Communicate with Servers and restaurant staff regarding special occasion guests coming in.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.

Supportive Functions

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch at Laguna Beach.

• Perform general clerical tasks, including maintaining reservation books and reviewing daily arrivals and VIP guests.
• Assist in table setting and general dining room maintenance during peak periods.
• Perform other duties as requested, such as executing special guest requests.

Qualifications

REQUIREMENTS FOR THE POSITION

Education and Licensing:

• High school or equivalent education required.

Skills and Experience:

• Minimum of one year experience in public contact or customer service position required. Preferred restaurant/hospitality experience.

Grooming:

• All team members must maintain a neat, clean, and well-groomed appearance per The Ranch standards.

Competencies:

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices, and general service procedures.
• Ability to describe all menu items and methods of preparation.
• Ability to notify management of any inappropriate behavior from the guest, such as intoxication.
• Excellent customer service skills, ability to organize and prioritize work, solve problems and make rational decisions.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously, with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

OTHER

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of team members under their supervision.

Flexibility with working hours and on-call rotation.

Equal Employment Opportunity Policy Statement

The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination. The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence.

Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment.All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.