Harvard Coop - Department Manager

Barnes & Noble College; Cambridge (MA); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Daily Pay access

401k eligibility

Paid Time Off

Job summary

A major college retailer is seeking a Department Manager for the Textbook department in Cambridge, MA. The role involves managing operations, providing exceptional customer service, and ensuring efficient inventory management. Candidates should have a high school diploma and 2+ years of retail management experience. Key skills include strong communication and problem-solving abilities. The position offers a pay range of $19.00 – $23.75/hour along with benefits including medical insurance, paid time off, and an employee discount.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred.
• Outstanding customer service skills to match customers to products.
• Excellent customer service and communication skills needed.

Responsibilities

• Support all store operations and departments in partnership with management.
• Drive team to enhance customer loyalty and deliver measurable results.
• Assist with processing sales transactions involving cash and credit.

Skills

Customer service skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

High school diploma/GED

Job description

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer‑focused team member to work as a Department Manager in our Textbook department. The Department Manager in textbooks will assist customers with locating course materials for rental or purchase while supporting daily operations. You will be a subject matter expert for your department and remain knowledgeable of other operational areas to provide outstanding customer service by suggesting complementary products and supplies, supporting team members with shelving, restocking, and processing customer transactions.

Responsibilities

As a Department Manager you will support all store operations and departments in partnership with the management team. In the textbook department you are integral in ensuring we have the right book, in the right quantity, at the right time. You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term. You will drive our team to create customer experiences that enhance bookstore loyalty and deliver measurable results daily.

Expectations

• Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management.
• Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Massachusetts Pay Transparency Information

Pay: Full‑time Textbooks Department Manager pay range $19.00 – $23.75/hour.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Medical, Dental and Vision Insurance.
• Life Insurance.
• Short term and Long Term disability.
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12‑month period).
• Paid Time Off (Vacation, Sick and Flex Days).
• Commuter Benefits.
• Employee Assistance Program.
• Employee Discount.

Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID‑19 Considerations

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.