Department Manager- Textbooks

Barnes & Noble College; Durham (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Barnes & Noble College, located in Durham, New Hampshire, is looking for a Department Manager to oversee the Textbook department. This role includes managing operations, assisting customers with locating course materials, and driving sales while creating memorable customer experiences.

The ideal candidate will possess excellent customer service skills, at least 2 years of retail management experience, and the ability to work a flexible schedule. Join us to provide vital educational materials and exceptional service on campus!

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Excellent customer service and communication skills needed.

Responsibilities

• Support all store operations and departments in partnership with the management team.
• Ensure the right books are available in the right quantity at the right time.
• Drive customer experiences that enhance bookstore loyalty and deliver measurable results.

Skills

Outstanding customer service skills

Basic reading, writing and accounting skills

Strong interpersonal and communication skills

Problem-solving skills

Education

High school diploma/GED

Job description

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

We are seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in our Textbook department. The Department Manager will assist customers with locating course materials for rental or purchase while managing daily operation of the store. You will be a subject matter expert for your department, while remaining knowledgeable of other operational areas to provide outstanding customer service by suggesting complementary products and supplies and supporting team members with shelving, restocking, and processing customer transactions.

Responsibilities

As a Department Manager, you will support all store operations and departments in partnership with the management team. In the textbook department you will ensure we have the right book, in the right quantity, at the right time. You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term. You will drive our team to create customer experiences that enhance bookstore loyalty and deliver measurable results daily.

Expectations

• Execute the textbook cycle from setup to returns independently or with support from team members that you train, guide, direct, and counsel under Store Management direction.
• Use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services as needed.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred, or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.